"Cannot fault my experience"

Cannot fault my experience. I ordered the step and slide for my little ones first birthday. It was shipped next day delivery and I was updated throughout the delivery process. The step and slide is beautiful quality and my little one absolutely loves it (we have it to him 6 weeks early as we just couldn't wait). I can see him playing with it for years to come.

"Amazing"

Amazing quality and super fast delivery! My little boy loves his and it super easy for him to use! Hours of fun!! Thankyou!!!!

"Half of my order arrived"

AMENDMENT:
Following my review, the company contacted me with an apology and a partial refund.

Half of my order arrived, and the other half a week later. When the second half arrived, it was damaged and filthy. I eventually got a response saying a replacement would be sent. I chased and chased it - sometimes with an unbothered response, sometimes nothing - and it eventually arrived almost a month later. Shockingly obnoxious communication and I would never recommend to anyone.

"Lovely product and amazing customer service!"

Lovely product and amazing customer service! I ordered the Rainbow Step & Slide and there was a slight mix up with the delivery (it was on time, but the delivery company only dropped off 1 of the 2 parcels). I contacted The Playtime Company and just 20 minutes later I received a phone call from them to say they’d spoken to the delivery company to get it sorted. The second parcel arrived the same day and my son absolutely loves it! It’s so refreshing to see a company sort something out so quickly that it doesn’t even become an issue. Thank you and I’d definitely recommend this product.

"Softplay order"

Placed an order for softplay for my daughters first birthday ordered just within the time stated for delivery was so relieved when it arrived on time, excellent quality my 7 year old jumps all over it and it’s still as new condition, highly recommend Theplaytimecompany

"Everything was great!"

Brilliant! I ordered it a week ago and it arrived today with no issues even though it stated up to 20 working days. They kept us very well informed via text and email. The soft play itself is very well made and a lovely colour. My son loves it and hasn’t stopped playing with it all day.

"I would avoid at all costs."

I would avoid at all costs.
Ordered 1st Jan for 3-5 working day turn around.
Emailed 2 weeks later to see where my order was. They said it would arrive that week.
It never arrived. Chased them again with no reply. Emailed from someone else's email and they magically replied saying they never had the soft play in stock and a refund would take 10 working days.
I then complained via Instagram and they ignored me. I then told them it was on social media that they were taking orders without having the stock and surprise surprise, they replied!
They then offered a reduced price on one they apparently had in stock. I enquired and what a shock... ignored again!

"Do not order from this company"

Do not order from this company. Ordered soft play set 7th November. Website stated 15-20 working days for delivery. Did not arrive. Then promised it would arrive before Christmas. Did not arrive, cited border issues as the reason. Barely any communication, when chased given a rubbish excuse. Then told there was issues with delivery because of Brexit. Promised item would be delivered to us by the end of the following week. Did not arrive. Chased again to be told there was issues with the manufacturer.. requested refund.
Its the complete lack of honesty here that appalls me. Dont site border issues delaying delivery when you didn't even have the product! We've waited 2 and a half months, daughter has missed out on her birthday and Christmas present. Offered a measly £10 credit if we accepted store voucher over a refund.. seriously?! They should have offered to swap to the nearest next product.
Avoid, they use influencers to promote product, seem to care very little about anybody else. They turn off commenting on their posts and delete any negative reviews. Horrid company. Dont seem to be sorry at all and just lie lie lie.

"Lovely products"

Ordered a soft play set for my daughters first birthday and its amazing. Very well made and lovely colour. Good communication when I needed to amend my address due to moving house.