"Amazing!"

Amazing!! I messaged about delivery got a answer straight away with such a helpful reply, our order came super fast, all the best quality! This lady & company is beyond amazing! Service, communication & products are all above 5 star!!

Thankyou! Can’t wait to order more!

"I brought some lovely items off of this…"

I brought some lovely items off of this company and their stuff is really lovely quality! It was fast delivery too!
Super happy 😊

"Amazing service and delivery"

Amazing service and delivery, Messaged them to see if I could get it within 3 days for a party and they got it to me within 2 days! Such a great quality product too, would 100% recommend!

"Fantastic!"

Great customer service and great products. I purchased a ball pit for my little boys first birthday and he absolutely loves it.

"Excellent"

10/10 customer service, products and delivery.

After initially missing out on a fantastic offer on a discontinued colour of the castle set I sent a mesg asking if one did for any reason become available again could they please let me know.

My luck was in - everything was so easy and we are delighted with the castle block set.

"Lovely quality soft play and equipment….."

I have used this company for my own childrens gifts and for my company’s soft play hire.
The products are of good quality, the services is great, if I have any had any questions or queries they have been answered promptly!
We have ordered a white bouncy castle and can’t wait to receive it!
It’s great to see a company like this doing so well!

"10/10 customer service"

Highly recommend the beautiful products by The Playtime Company & the fast reliable delivery service. Any queries are responded to quickly & always kept up to date with status of order.
All items are in stock which is a huge bonus rather than having to wait 2-3 weeks for delivery like similar business's.
I will definitely be buying again!

"10/10 would recommend"

Super impressed with the speedy delivery and quality of the product!

"I ordered a round ball pit & 300 balls…"

I ordered a round ball pit & 300 balls on Thursday 10th March,early hours of the morning after I finished feeding my daughter.
The company states if you order before 1pm it's next day delivery.

My daughter's 1st birthday is on the 13th March so I thought it's perfect for the next day delivery.

I never got a dispatch notification and it got to Saturday and I knew it wasn't going to get here whatsoever.
I understand it was the weekend and I didn't expect a company to reply back to my Email regarding what had happened to my order and why hadn't it arrived the next day or even Saturday.

The ball pits aren't the cheapest item at £85.00 but I knew my daughter would love it and how good all the reviews had been and it looked perfect ready for her 1st birthday!

I received an Email back Monday, i appreciate how quick the company replied to me as I was getting a little annoyed that my daughter had missed one of her birthday presents.
They told me that they hadn't got any more round ball pits in-stock until the Wednesday (16th) so I could wait until then for one to be delivered for the next working day.
Or I could have a square ball pit instead that can be delivered the next working day (Tuesday)
They did apologise about the error.
I appreciate the apology,but what I didn't appreciate it that they didn't apologise for the fact that they shouldn't let you go through with a purchase if they haven't got the item in stock,that it was for my daughter's special birthday and not a apology for that.

I've received the square ball pit and it looks just as good as the round one so I'm happy with the item.
I was wanting to order a soft play bundle for Christmas for both of my child this year but with this happening it has put me off a little bit which is a shame.

"I ordered the castle block bundle with…"

I ordered the castle block bundle with slide in December for my little girls 1st birthday and only recently she’s been going mad playing with it. So we decided to also order the ball pit yesterday which came today! Her face was priceless. Both my girls 1 & 6 will have so much joy playing with this huge play set and I am so grateful. You can definitely tell that the effort has gone into this product for the kids. So Thankyou x