"Failed visits"

They make appointments and the engineer does not turn up. Has happened twice with me and they keep on reminding me about the appointments. The engineer does not turn up and no phone calls to warn that the engineer is not going to turn up. What a waste of time.

"I have never given you my details"

I have never given you my details, I have not signed up for a smart meter. You are in breach of data protection. Please stop harassing me.

"Are Energy Assets dishonest? Make your own mind up from this exchange of correspondence."

They wrote to my business with the following email on numerous occasions (meter point info and address removed for security purposes) despite being asked not to. Here’s what they said:

“Hello,

On behalf of your energy supplier British Gas Business, we attempted to call you to arrange an appointment regarding Power Meter Exchange.

The appointment relates to the below site.:
Meter point number: xxxxxxxxxxx
Address: xxxxxxxx

These details were provided by British Gas Business.We'll try to contact you again soon, but if you'd like to arrange your appointment sooner you can: ……….
Who are Energy Assets?
We're working with your energy supplier, British Gas Business to help them with their metering activities. Energy Assets is a trusted partner of British Gas Business”

1 of my team looked into it and emailed the following back to them

“I have spoken to British gas who confirmed they have not requested a smart meter be installed at Amesbury. They also didn’t recognise your business as they use the firm SMS for installations. They suggested you may be trying to set up an energy contract with us, which we don’t want to do so please don’t contact us about this.“

They continue to send similar emails and I believe may be following up with phone calls.

"Installed meter not like for like and Not advised"

They installed a new smart meter that only shows one rate (day)
We previously had two rates a day rate and a cheaper evening and weekend rate. We have been charged at the higher rate since April . Very annoyed at this as it is a church and we are struggling to pay our bills. Energy Assets have answer my review and have advised me that the setting up of the smart meter is the responsibility of the supplier who is Engie. What they should have done was to advise us at the time of installing the smart meter that the meter wasn't like for like (two-rated)and we should contact Engie to have it set up correctly asap. Unfortunately, the problem was not discovered until months later and the church has been charged at a full rate and not the discounted rate for evenings and weekends. A lesson learnt!

"No engineer arrived and not a call or…"

No engineer arrived and not a call or email to say why. The 4th time this has happened, YES 4 TIMES. What a joke of a company they are. Disgraceful and a reason why smart meters are so hated by the public.

"a similar experience as others - NOSHOW"

a similar experience as others where the engineer calls 15 minutes before the allocated time, say 8am to 12pm, they call at 11.45 to say "they're running late" and "held up on another job". When I called their office at 11.10 they did not know why the engineer was not at our property. The staff at the office put me on hold and forgot I was on hold.
The company is inefficient and I would not use them ever again

"Energy Assets get there in the end"

Having spent several months getting increasingly frustrated with Energy Asset's lack of responses to my concerns, which were raised in multiple calls and emails, I was pleased when one of their senior customer service representatives (who I'll refer to as P) got in touch. They (P) took the time to understand my frustrations with the situation and also understood my concerns. In less than 24 hours, a mutually acceptable solution had been arranged by Energy Assets so a smart meter could be installed at our business without any business interruption. I only wish P had picked up the case earlier as her efficiency and empathy are to be commended. Although I have now experienced exceptional customer service I can only rate the company as three stars as new customers will have to go through the same difficulties I did.

"Just had my meter changed as an…"

Just had my meter changed as an emergency request. Can’t fault the service and the quality of Alex’s work. Nit sure why they have such low reviews as the work was spot on. Many thanks

"I have had two gos at arranging a smart…"

I have had two attempts at arranging a smart meter installation. This company is an absolute joke. The engineers are very rude and shouldnt be anywhere near public service. First one called 20 mins before appointment and said he is running late so cancelling appointment ( Friday 15:00....and i had a volunteer who travelled 30 minutes one way to be at our church ). Second one left me a voicemail to confirm time. When i called back he said i am calling the wrong number..! and told me he is not the agent for our area. Anyway long story for the second time appointment is cancelled. Stay away - waste of time really

"All the other low score rating has…"

All the other low score rating has confirmed with my exeperience with them. They are crap at their services. Do not intend to solve any problems. First customer service cut off the line, the second Anusha do not speak to me because you have to name the person on the list and no alternative way even that person has long gone. What a wonderful system they have.