"everything was ok and in time"

everything was ok and in time
good communication
100% recovery

"Quality of service could have been better"

Even though, the data was recovered off of the hard drive submitted, I was disappointed with the service received. I was not kept apprised of the status of the repair, the service was more costly than originally stated, and the data recovery took much longer than was originally quoted.

When I first contacted Proven Data Recovery, they were very responsive and even sent a courier to our location to pick up the hard drive. However, things changed after this. According to your company policy, “Throughout the process, we will keep you informed of the progress we make.” I would not receive updates until after I contacted the company. We also paid for emergency service, but Proven Data did not have a donor hard drive in stock, so one had to be ordered. The donor hard drive took two days to come in. This delayed the completion time of the repair, which ended up taking about a week and a half or more to complete. I understand that the repair might have been more complicated than what was first stated. However, we paid close to $4,000 for emergency service, which I do not believe we received.

Lastly, when I asked to speak with a supervisor, I was placed on hold and then told someone would call me back, but I did not receive a call back. I called again and spoke with someone that claimed to be a supervisor, but he couldn’t make any decisions, so he had to speak with his manager. For the inconvenience that we experienced we were given a 10% credit, and we ended up paying $3,758.22. I believe that the service should have been much better for the price charged, and I also feel that the company should have been upfront and given us a more realistic time for the return and also for the quote from the very beginning.

"Proven Data was easy to deal with"

Proven Data was easy to deal with, efficient, and they recovered a good chunk of data from my laptop that had a failed hard drive. I was particularly pleased PD was able to retrieve all of my music, 650 albums, over 6,500 songs.

Thank you.

"Excellent Service"

Great Service, recovered our ransomware encrypted files much cheaper than paying the ransom.

"I had reservations at first because I …"

I had reservations at first because I didn't want to pay out a lot of money without being pretty sure that my files would be recovered. But the Proven Data folks explained the procedure they use to determine if they could recover a high percentage of my files and the cost. If my files couldn't be recovered, there would be no cost to me. After evaluating my external hard drive, they said they could recover about 98% of my files. I gave the go ahead, held my breath and waited for the results. The bottom line is, I was extremely happy when I saw that almost all of my files, and especially the ones that were most important to me, had been recovered.

"Proven Data Recovery was incredible"

Proven Data Recovery was incredible! My PC was taken over by Ransomware and since I depend on my PC so much, I was desperate. I found PDR online and they were amazing. They did WHAT they said they would WHEN they said they would do it. Thank you PDR.

"Positive experience, but extremely high cost."

The overall experience was positive. They did what they said they would do in the time frame the said they would. However, the cost was extremely high. It cost me more to have them fix the problem than the entity that created the Ransomware would have charged me. They know you are desperate to have it fixed, so they can charge a really high amount for the work.

"Excellent service"

Excellent service, 100% recovery.

"They delivered and were able to recover …"

They delivered and were able to recover very important data.

"We found this company online and hired …"

We found this company online and hired them after doing a little checking. Our experience was really great and I wholeheartedly recommend them for decryption services.