"Love my glasses and they arrived so…"

Love my glasses and they arrived so fast!

"Good but……"

I’ve used Kings & Queens a number of times over the years - a good range, reasonable prices, and normally good customer service.
I was a little disappointed that on my last order I was charged for delivery despite the website saying delivery was free for orders over £20 and at my email querying this was ignored - hence the 4 rather than 5 star review. I wasn’t so much concerned about the money as the misleading information on the website and the poor service in not responding to my email.

"I’ve never been so disappointed "

I’ve never been so disappointed in my life….. waited patiently for 2.5 months for my order and it was pushed back once again. It’s really not worth using this site, just pay full price and avoid the disappointment. Incredibly sad day to have to cancel the order, really wanted this product.

"No stock available"

There was no warning stock wasn't available until after the payment had been taken (a banner has since been added to the top of their website). Fairly rapid update - but no acknowledgement of my response. I followed-up around the time the stock was due to come in, to be informed it was delayed... again. Refund request had to be chased, with no response to the chaser email.

"FEEL SCAMMED! "

Ordered plates from this website (for the first time) to complete an existing set I already have of maxwell & Williams. This website has these plates listed as high rim which is the plates I would need to complete my set. They have sent me low rim plates. I’m unsure if this is a packaging and shipping error or they have mislead me via incorrect advertisement. I have phoned numerous times with no answer, I have sent multiple emails to explain the situation so we can rectify this mistake as these plates are not cheap and not what is advertised. Customer care IS NON EXISTENT for this company. If you want wrong products sent and no communication… Then this is the company for you. I should have checked the reviews before placing an order! I think I will be contacting citizens advise bureau as I feel scammed.

"China Comes To Those Who Wait!"

I did have to wait for my order to come back into stock but I was kept informed so it was fine. Considering I was unable to get the particular pattern I wanted ANYWHERE else I was just delighted to find it was available. When my set arrived, one bowl had a chip. Once I spoke to the company representative and sent a picture they mailed a replacement bowl out in the next possible posting. Absolutely first class experience and I would definitely use them again.

"Free upgrade, excellent service"

Originally bought a pan that was out of stock, they never took the money from my card and after I found the email in my spam advising what I wanted would be 6 weeks away and to email back then. So I did, it still wasn't in yesterday when I emailed but they offered me a slightly larger pan of the same range. Pan has just been delivered next day with DPD. V pleased with their service and item from debuyer is exceptional as is the rest of their carbon plus range.

"Wouldn't bother"

I ordered a cutlery set on the 07/02 and after a 5 week wait finally received them. I got my order confirmation within hours, then the next day they were out of stock.
At first they ignored my emails, then started saying your will be next week then two weeks. Unless your willing to wait and chase your order I wouldn't bother.

"Fantastic business"

Fantastic business. Providing a huge range of beautiful items. Love all of my purchases. Very pleased and fully recommend.

"Sold my mrs watch to these guys very…"

Sold my mrs watch to these guys very trustable and great service would highly recommend