"£230 out of pocket"

I returned a £230 set which DPD confirmed arrived back with Lego five weeks ago. I hadn't heard anything so emailed last week. Lego are now saying the return contained a different much cheapest set (which it definitely didnt- I have photographic proof of the large set boxed up with the return label taken at the drop off point) I then contacted customer service who asked me to clarify my tracking number as they might have mixed them up. They are now contacting the Belgium warehouse. I'm honestly heartbroken as I don't think I'm going to see my refund and Lego have my set in their possession. Awful customer service. I feel so let down.

"LASCIATE PERDERE"

Ordinato tre personaggi lego personalizzati, dopo qualche giorno arriva una mail che mancano le gambe di due dei tre personaggi, non mi sono state rimborsate e non hanno nemmeno annullato l’ordine, hanno semplicemente spedito quello che avevano, quindi ho due personaggi lego con solo la testa! Di sicuro posso regalarli così come sono arrivati… SERVIZIO PESSIMO, SCHIFO TOTALE !

"Terrible returns process"

Needed to return a set due to my partner also ordering the same set without me knowing .
I checked the DPD tracked return and it said it had been delivered back to lego 10 days ago , however the lego site stated it was still waiting for the return to arrive , when i questioned this with the Lego customer service they tell me it will be 4 to 6 weeks before it is processed and nothing will update untill then. How can it take this long just for someone to scan the returns label to confirm its arrived or is it a scam to keep my £250 for as long as possible or hope I forget to chase in 6 weeks and never get it

"Pathetic customer service"

I ordered online on the 14 December and two weeks later it still hasn't arrived. It explicitly said the order would arrive before Christmas. I've started tracking it and it's someplace in Belgium. The customer service numbers for Ireland don't work and live chat is with a robot. Lego customer service is pathetic. I won't be ordering ever again.

"Satisfaction guaranteed"

I had a major "delivery" issue from DPD of my Xmas lego, it arrived soaking wet, box ripped open and missing items, DPD said nothing to do with us we only deliver the ****. I called lego in a furious rage and spoke with a customer service representative who took full control of the horrendous situation, calmed me down and ordered the replacement items, PS this was 5 days before Xmas, so clearly I was sceptical when they quoted "guaranteed pre Xmas delivery" I checked online the next day and the items were out of stock in the UK so they were coming from Brussels, needless to say my heart sunk, the next day (2 days before Xmas) I was contacted by DHL to say they had my item and it was on route for delivery that day, it arrived late PM in perfect condition. Lego customer service team are by far the best I've ever dealt with and recommend the Lego company / family as one of the best in the business.

"Bauklötze KULT !"

aber vieles zu teuer !

"My Christmas present never arrived."

My Christmas present never arrived.

Second let down in a row. Last one was a destroyed lego VIP coin that I was unable to replace.

"Zu spät, beschädigt oder gar nicht"

Meine Bestellungen kommen entweder beschädigt, unvollständig oder mit falschen Produkten an. Meine letzte Bestellung wurde vor 12 Tagen getätigt und wurde noch nicht mal versendet, obwohl alles laut Website lieferbar ist.

"Pessimo servizio spedizioni"

Non garantire la consegna per Natale, come dicono di fare, è gravissimo. Soprattutto quando si tratta di bambini. Ordine effettuato il 12 dicembre, al 24 ancora nessuna traccia. Sconsiglio di acquistare sul sito,il tracking code fornito è assolutamente inutile. Corriere bdp impossibile da contattare. Pessimo servizio.

"Legoless Xmas"

Like other customers I ordered in time for Xmas but it stayed in the warehouse for 16 days and now won’t get here in time.
Rather than warning customers on the website that there would be huge delays, they opportunise on the Xmas web traffic to encourage people to make an account so they can market more easily.
I actually got emails promising my order would arrive in time but it didn’t.
They are totally unprofessional, cynical and manage to sap the joy out of something so cool.