"If I could take away all the stars I…"

If I could take away all the stars I would.

Absolutely discusting service, had a £740 screen delivered last week, opened this morning to install soon as the strap cut the glass fell to pieces. Called customer services horrid call telling me I have 24 hours for damages .

Consumer rights act 2015 says 30 days for damages and imperfections. Spoke with a lady called Beth, as per tried pulling a fast one and will not replace as the 2nd box was complained it was scratched.

Happy to take this to court and had citizens advice telling me my case shouldn’t even be questioned under the consumer act.

Ergonomics states their terms but it’s not law .

Happy to leave a contact for any future customers so they can see the true essence of this corrupt company.

Will update this post accordingly.

"Avoid buying black showers from this…"

Avoid buying black showers from this company…. My daughter purchased 2 x black showers for grandsons en suite, not even a year old and black is peeling really badly, they have a water softener and when contacted about issue they blamed us saying we must have used a cleaning product on it even though we stated we definitely did not. It said a years warranty but this was not covered apparently……
There are 5 black showers in the house with another on the bath attachment all are used most days and the other ones are from different companies…. Only these two have issues which suggest it’s a fault with these products from this company…….

"Great service throughout"

Used for the first time to buy a Merlyn shower enclosure because they had the best price and stock availability.
Unfortunately, the glass on the shower door had a small flaw but they responded quickly to my email and a new one was despatched the next day. They responded quickly to emails both before and after I made the purchase. A good company to use.

"Good selection of items to choose from"

Good selection of items to choose from, good pictures and prices. Super fast delivery also.

"Great efficient service"

Great efficient service

"Check your items immediately on delivery don't make my mistake "

We got our unit I checked the unit and emailed that one of the corners of the unit was bashed . Unfortunately my email remained in draft so when I realised I was out with the time limit. I was offered a discount to buy the unit again at half price . This would have been a total out lay of just under £800 for a vanity unit . Then we find today that no wall hanging brackets in yhe box!
We all know our plumbers can be booked in then not come due to emergencies .

"Excellent and quick delivery"

Excellent and quick delivery and good communication. 5* service

"I ordered 2 matt black shower set &…"

I ordered 2 matt black shower set & they sent me chrome . They just wasting customers money and time

"The speed of the order being processed…"

The speed of the order being processed the communication, the delivery on time on the the day promised.

"Good all round service from ordering to…"

Good all round service from ordering to delivery strongly recommend this company