"Awful experience 1 hour 19 mins and charged 375 plus vat"

Awful experience 1 hour 19 mins and tried to charge 375 plus vat even though the issue was not resolved, luckily I stood my ground managed to get it to 180 but still with the same issue complete con artists, feel sorry for the elderly or anyone that wouldn’t confront the price, pure day light robbery

"Unreliable and appalling attitude "

Appointment made for late morning to unblock a drain - no show. Contacted the company at 13:30 and was told he had run out of time and was not coming. No apology, said he was driving and would call me later, couldn’t even be bothered to do that. Having read other feedback it sounds like I had a lucky escape.

"Do not use this company!"

Please read the other one star reviews for his company. Our experience matches their's almost exactly.

Drain Busters were called by my next door neighbour, who has altzeimers, to clear a bockage in her soil pipe, which was causing blow-back in her extension bathroom. Instead of clearing the blockage and inspecting the drain afterwards, they told her that the pipe was blocked where it ran under the house and they would have to dig up her garden to lay another drain to divert the flow. They quoted her nearly £7000 + VAT for the work. They charged her £450 (and £90 VAT) for their first visit, which was for two men for an hour (@ £95 each - see other reviews, so £190), for "plant use" (£135) and for a CCTV survey (£125). This was an hour's inspection which left her still with the blockage. My neighbour paid that bill.

They began work on the second day by breaking up part of her drive with a pneumatic drill and charged for 3.5 hours for two men for work which could have been done by one man in an hour. At this point my neighbour called me over. I thought that the amount that they were quoting seemed extraordinary, as did the fact that they had started work without providing a written quote, which we then requested. The charge for this day's 3.5 hours work was £960, which my neighbour left unpaid.

The following morning, before they arrived, we suspended work until we had a chance to clear the blockage and find out the real situation of the drains. The blockage was subsequently cleared by HomeServe under my neighbour's insurance in less than an hour and a CCTV survey showed that the drain was clear and serviceable throughout its length, without need for any of the work that had been quoted.

Drain Busters had offered to waive the charge of £960 for the second day's work but, as there had been no need for any of the work, we subsequently cancelled it all. This still left my neighbour £540 out of pocket and with the expense of restoring part of her drive.

Checking the company on Companies House (where it is listed as PROJECTDRAINSGROUP Ltd.) it appears to be the successor to a number of other companies all run by the same director, who may have been the man in charge of the work and whom other reviewers mention). None of these companies appear to have filed a full set of company accounts in recent years. The company now has offices in Portsmouth and serves the South of England (we are in Southampton), rather than the London address which appears above.

"Always Check With Trustrpilot"

My biggest regret is not checking with Trustpilot before I booked them. They ripped me off for £700 for 'unblocking' my drain. Fed me a line about tree roots and pipe liners. Then decided that they didnt need them because they couldnt find any. They 'unblocked' it - showing me a chunk of limescale and fatberg. They then charged me £700 anway. And yes the drain was still blocked the next day.

"AVOID AT ALL COSTS!"

My elderly mother had a blockage and called in Drainbusters to repair.
Quoted £2400 , two 'workers' took the day and allegedly completed the relining of her outside drains.
Low & behold , months later the blockage returned, she took our advice and used a reputable company found on Checkatrade.
He put a camera down and NO WORK was completed! ZERO!
She has an invoice from Drainbusters however she paid a subsidiary company as requested (she did query this at the time), Project Resin & Drains who have now conveniently closed so she cannot reclaim her money even though the invoice was from Drainbusters
. They didn't even offer to rectify the fact nothing was done!

The guarantee is worth nothing.

They are an appalling company , just look at the other reviews.

We will be sending off details to Trading Standards & Media outlets to hopefully warn others.

"Wish I could give zero stars"

Wish I could give zero stars. My Mum (who is 85 years young) employed Drain Busters to remove a 4" asbestos stench pipe and pipe work connected to it. 2 men were booked, but didn't turn up on the first date arranged and know contact was made to explain why, so Mum called them and a new date set, this time they did turn up, but not at 8am as arranged, they came at 11.30. After 2 days they ask Mum for £5k to be transferred to a bank account as they need the money for the weekend to pay wages? They then left all the rubbish including the asbestos pipe in the garden, I then got involved on Mum's behalf and they came back on the Monday to clear site. Within weeks Mum is on the phone to me to say the garden is getting flooded as a pipe has come apart, I had a look and the pipe had been cut short and none of the joints had been glued. Called Drain Busters to complain and the 2 guys came book and repaired???? So today Mum calls me to say its happened again, she called Drain Busters and got an answer machine, she asked for a call back, so yours truly has glued the joint. My Mum has never received a receipt for her money or a guarantee for the work. Avoid this company, Mum is now considering legal action against them.

"Disappointment"

I am extremely disappointed with the service provided by this company and feel compelled to warn others about my experience. I initially contacted the company for a plumbing issue and specifically requested a clear, upfront quote, including VAT. However, they failed to disclose the VAT, and I was left with an unexpected and inflated bill after the work was completed. When I contacted them to discuss this discrepancy, they refused to take any responsibility, leaving me out of pocket for costs that were never properly explained.

Adding to this terrible experience, I received a call from one of their team members who spoke to me in an abusive and threatening manner when I raised my concerns. The language and tone were completely unprofessional, leaving me shocked and feeling intimidated.

If you're looking for a transparent, reliable plumbing company that respects its customers, I would strongly advise going elsewhere. My experience has been stressful, costly, and unsettling.

"We had an overflowing sewage drain"

We had an overflowing sewage drain. Drain busters came to clear it with 2 men and I was quoted for 1. They then said I needed to have the interceptors replaced as they had collapsed and this would clear the waste which they said would be £2,200 plus VAT. I called my home insurance and got emergency home care out . Thank god for Dyno Rod who came to clear the waste with the correct equipment , they ran a camera and said the interceptors had not collapsed . I am out of pocket by £369 but it could have been much worse if I allowed them to do what they said. Lesson learnt always call dyno rod to do the job correctly and trustworthy.

"Very poor and expensive"

I was quoted £49 per half hour. However 2 people turned up doubling the cost and then “equipment cost” at £40 per half hour which consisted of an ancient camera on a flexible pole! To be fair they cleared the blockage but then recommended a one metre pipe replacement depth 50 cms at £1000 plus vat. 4 times the going rate which I refused. I won’t use them again

"These people are con artists just want…"

These people are con artists just want money AVOID THEM they give you a price for 1 person turn up with 2 and charge double the amount and not fix anything