"It should be LABEL CLEARLY and BOLDLY"

This door was bought to be retrofited to our home. I, as a homeowner needed to check and see if the door was appropriate to our place. In order to do so, we need to open, measure and check if the construction of everything works; "measure twice" but if us opening it voids that then I wouldn't have bought the door from this place. PLEASE MAKE IT CLEAR. IT WAS NOT and NOW I HAVE THIS DOOR that I need to resale on a third party site.

"Prompt delivery of my pocket door trim…"

Prompt delivery of my pocket door trim package. It was exactly as described and arrived in undamaged condition. Wouldn’t hesitate to buy from them again.

"Excellent Choice"

I was looking for a quality pocket door for my kitchen and after a lot of research I chose the Eclisse Classic Single Pocket Door Kit. I am really happy with the quality and features of the product and their customer service. Their website is very user friendly and makes available only the accessories and options that are compatible with the product you select.
I called customer service with questions about my order and they answered all my questions and followed up with an email explaining everything.
My contractor was also impressed with the quality of the frame and the finishing kit.
This is a great quality product at a very reasonable price.

"no communication"

no communication. no tracking information sent. took my money and ZERO contact. I called the contact phone number and left a message to return my call and NO ONE did. Poorest customer service I have ever...EVER!, experienced. updated- I ALWAYS check junk mail folder, a habit that is 25+ years old. This is the first communication I have received from you.

"The Customer Service team was very…"

The Customer Service team was very responsive to all my calls and texts. They really put the customer first and it was noticed and appreciated. They work with you to make sure you are satisfied and we are.

Thank you to the entire Pocket Door Superstore.

"Excellent customer service and fast…"

Excellent customer service and fast shipping. Helped me select the best options and kept me from spending more than I needed for incompatible products.

"Quite Pleased"

I purchased and have since installed an Eclisse pocket door assembly from Pocket Door Superstore. I received the ordered product at the stated price, and it arrived on time. The packaging was good and the contents undamaged. The product design is excellent, and the materials are well-made.

"Poor communication"

I must say the pocket door hardware is better than expected. The problem is that the door lock will not fit my door 1 3/8”. I requested a refund for the lock. On June 12, 2021 I received a $110 refund no request to return the lock.

"Had a questiongreat service!"

Had a question, made a call to customer service. Quick phone tree, maybe a short wait and I spoke with an actual person who was very helpful and answered all my questions. Also gave me advice for how to get the products on my timeline.

Everything shipped the day after I ordered and was delivered very quickly - easily met my need date!

"Very helpful customer service"

Very helpful customer service, fast service and shipping. Very happy to work with them.