"Excellent service on time delivery and good quality"

I had earlier some concerns about my return inquiry response. However, after talking to Ben, those concerns have been fully addressed.

I have been so far very happy with the promised delivery time, quality of product and inquiry for clarifications.

I picked this company after an extensive Google search. I was looking for a 26inch pocket door which could be delivered on time and with good quality. Pocket Door Superstore was just about the only company that had so many customizable options (eg. lots of width options including the 26inch I was looking for). It also had the soft close option I really liked. So, I ended up picking this company, and I am pleased with the selection.

I also had ordered the privacy lock which is of a very good quality, but had to return it as I was looking for a black finish that matches the rest of the black fixtures in my bathroom.

One suggestion to the company is to offer more color finishes for the privacy lock as their products will be used in high end bath room remodeling projects.

Overall, I recommend this company for anyone looking for quality customizable pocket doors.

"Exceptionally pleased with Ben's…"

Exceptionally pleased with Ben's Customer service skills. We had a bit of a mishap in the beginning but Ben took care of it right away. I will be working with this company on ALL future pocket door orders.

"Calling in your order is a better way to order.."

Calling in your order is a better way to go. I had previously thought to purchase this trim kit thru Amazon at a lower $147.32 price point, however Amazon would never commit to the doors width.. not wanting to pay for the $66 more the pocket door super store was charging.
Talking about it with Ben, he advised me to send him the Amazon link and he would refund me for the $66 difference..
(I did mention the difference in price point with Ben's shipping Dept upon ordering, just never received the credit after I ordered..)
The lower price point thru Amazon is readily available @ Amazon/elissepocketdoor/trimkit.com .. Amazon has 11 of the kits in stock..

"Great!"

Great! Super professional!

"When purchasing the Eclisse Pocket…"

When purchasing the Eclisse Pocket Doors I referred to your Web Site and found literature which shows the Syntesis Pocket Door as 3.1/2" thick for use with 5/8" sheeting for a 4.3/4" finished wall thickness. In reality the pocket is 3" thick designed for 1/2" sheeting and a 4" finished wall thickness. So we had to tear out 3 walls and rebuild for the 3" Eclisse pocket door furnished.

"Pocket door superstore, I would like to change my review and give pocket door 4 stars. Mixup was resolved amicably, I do recommend that phone communication be more reliable and responsive. Thank You"

I received only one of 2 kits. I have made numerous attempts to contact these people via e mail and phone without any success. I am more than frustrated,my next move is to contact cc and see if I can dispute the charge.

"Highly Recmmended!"

Great service and fast shipping! Ben went above and beyond to help me out on a project. And the quality of the acoustic pocket door is great, my contractor even commented on how the quality was as good as he's seen. Highly recommended.

"Great Pocket door system"

Great Pocket door system, the only suggestion, pre-bend the closing jamb brackets before screwing them into the jamb and attaching to the rough opening. Bending in place lifts the wood jamb off of the steel jamb. Really impressed with this system way more than the wood POS sold at the local stores. Thanks PocketDoors!

"The Eclisse pocket doors are the best…"

The Eclisse pocket doors are the best I've found.

"Super helpful sales person on the phone…"

Super helpful sales person on the phone and through email and quick shipping! We ordered 4 pocket door kits and they had them when no one else did!