"not good damaged products and failure…"

not good damaged products and failure to replace them just order form a local company where oytu can see the products.

"Ordered incorrect item, refused refund"

I wish I had read the reviews before buying from here.
I ordered over £450 work of equipment from FlexiFlue, however I had ordered a twinwall incorrectly. Without removing the flue pipe out of the packaging, I returned at a cost.
I then received an email from Flexiflue refusing the refund as the item was 'damaged', despite the pipe not being taken out of the box.
After reading the reviews on here, this seems to be a common issue and they are seemingly mistreating customers.
This needs to be escalated and companies like this need to be held accountable.

AVOID AT ALL COSTS

"Damaged goods and missing parts"

Extremely poor customer service.

Items delivered were damaged (10m flexi liner) and numerous items missing. The box packaging was genuinely awful to the point it just spilled out of the delivery van.

Held hostage until flexi flue direct collected damaged item before they would send missing parts or replacements resulting in missing installation window.

Office Manager Michael has zero autonomy and cites a procedure not able to be issued to customers. The Managing Director is unable to be spoken to or emailed (presume he doesn't care or receives so many complaints they cannot cope).

The old adage, buy cheap buy twice comes to mind.

Avoid.

"Very good service in my experience"

I have to admit, I ordered from here on a Sunday afternoon having not read the reviews.
After reading them I started to have quite a few concerns.
But I have to say, I cannot fault these people.
I called them on the Monday morning to ask if they knew roughly when my order would arrive and was told either Tuesday or Wednesday.
On Tuesday afternoon my delivery turned up, perfectly packaged, undamaged and all correct.
I personally can't fault them.
I don't understand the reviews that have given 1 star as I can only say about my experience, but given how I was treated this time I would certainly return to purchase again.
Thankyou everyone who helped at flexi flue

"I wish I’d read the reviews before…"

I wish I’d read the reviews before ordering. We have an order paid for amounting to £570 plus and we were advised by a no caller ID, them, after calling them to chase where order is, that she didn’t know and another order for Aberdeenshire was missing too. Very disappointing. Please can you assist this is simply not good enough.

"Ordered a good quality ultraflex flue…"

Ordered a good quality ultraflex flue at a inexpensive price on Sunday and early monday morning when their offices opened I got an email confirming it was being dispatched. And 24 hours later on Tuesday it was delivered to my house
in Sunderland ,speedy delivery service ,easy to order on line , and flue packed in a large cardboard box .

"Don't buy from here"

Bad, bad service, bad company.
Send the incorrect size item, arrived damaged, don't want to take responsibility for the return.
Completely disregard emails

DON'T BUY FROM HERE. THEREA OTHER BETTER COMPANIES

"Very poor company"

Very poor company. The led slate was in rough condition so sent it back and they said it must of been damaged in courier, tried all ways to not give refund so I lost out over £100 pounds. Got proof of photos but can't see how to add them to this

"Really poor customer service "

Really poor customer service
Sold me some twin wall flue and single wall conversion adapter, didn't mention the flue cowl

I was charges £13 for delivery, when the product arrived saw i needed a special cowl which if id have purchased at the same time I would have had free delivery

Ordered the additional item and charged for delivery again.

"These people really are......"

These people really are the pits, I offered to return an item which didn't fit and was told they would not accept returns as it was a bespoke item, which it wasn't, no mention of it being bespoke on their site