"Extremely satisfied."

Kept very informed about time and what was entailed.
Engineer arrived on time, is the same person as has been here before, very polite and friendly, does job cleanly and with no fuss, explains anything that we wish to know, is reassuring and instills confidence.

"Gartec identified a major problem"

Gartec identified a major problem, a quote was made and accepted very promptly, but unfortunately the delivery of parts was very slow and our lift was out of action for over 3 weeks, which is an unacceptable delay bearing in mind we have disabled persons who are totally reliant on the lift working. This was not their fault, and the service they provided was excellent, but there should be a more reliable supply of spare parts as we were quoted a maximum downtime of two weeks.

"The engineer checked the main points"

ok, it was a new engineer

"Gartec responded quickly to our request…"

Gartec responded quickly to our request and installed the replacement motor as soon as they received it from the supplier.

"The job was done as expected"

The job was done as expected

"FWOE "

The guy that came is a good guy and has been before x

"Would have been 5 stars if you had…"

Would have been 5 stars if you had called me when engineer couldn’t come on the day arranged

"Lift repairs"

Turned up as promised before 9am on a Monday morning, identified the problem and carried out repairs before the start of business was impacted.

"Poor service experience"

Cancellation of date given due to sickness of engineer
Delays in visits to site and had to ask for a quicker response.
Once engineer arrived on site and left saying lift was repaired within an hour the lift was faulty again.

"As a private dwelling"

As a private dwelling, you are often anxious if for whatever reason you give the team a call. They are always helpful, reassuring and totally professional.
If they have occasion to to come for services etc., they are aware my husband has Alzheimer's and go the extra mile for us.