"Excellent service "

Prompt reply to emails
Helpful phone conversation to guide us through the process.
Well done!

"Craig Cauldrik"

Craig was his usual knowledgable & helpful self. Very personable & asset to the company.

"Financial review"

Financial review - well structured, paid great attention, good advice which was really relatable. Resulted in me having a clear view on what I needed to do in a number of areas. Looking forward to a positive ongoing relationship

"It's just a phone call. No-one invented the wheel. Get over yourselves !"

It's just a phone call. No-one invented the wheel. Get over yourselves !

"Excellent help"

Spoke to Heather, who was able to help with an initial problem, and Heather has made a telephone call appointment for someone to phone to help further.

"Find The Link"

David Jones worked really hard and talked me through the procedure to recover a link to log on in simple to understand language
His patience and understanding could not be faulted now working as it should
Thank you very much

"Accessible, thorough and professional"

Easy to get through.
Heather listened very well and gave straight forward, very helpful advice, with a clear path forward. All delivered very promptly and personably.
A very different experience than with my previous provider.

"Exceptional customer service"

Jojo provided exceptional caring customer service during a most difficult time. I appreciated her expertise and efficiency in assisting me with taking care of my late mum's affairs.

"The first call to Ascot was ok and…"

The first call to Ascot was ok and maybe I was misunderstood, but once I called back and spoke with Raj and Kevin everything was easy, and sorted out really quickly

"No fussle"

No fussle. Fabulous. Thank you. 10 out of ten. From me. Merry Christmas to all.