"Excellent service great product"

Excellent service great product

"12 weeks of delays and awful customer service"

We ordered a Tempur mattress back in December in store, and were told it would be 4 weeks for delivery. We bought the mattress, protector, pillows plus other additional services (delivery and collection of our old mattress), so we spent a fair amount of money with them!! (Not that this should impact on the service you receive!)

12 weeks later, and we have FINALLY received our mattress. Communication was appalling throughout this time. We went into our local store during this time (where we’d ordered) to get a refund on the old mattress collection, and the staff in the store couldn’t work the card machine..

Awful experience from start to finish.

"Excellent service"

Excellent service, very pleased with my chair

"Good service"

Excellent choice of sofas, helpful staff even when it comes to chopping and changing. Sofa arrived on day specified. It is a beautiful piece of furniture and we love it.

"Staff helpful but not pushy at store "

Staff helpful but not pushy at store . Delivery was sooner than anticipated and arrangements for delivery were smooth and efficient. Delivery guys considerate to my home and made sure I was happy with the suite.

"Extremely pleased with Furniture World"

I was extremely pleased with my purchases, delivery was quick for sideboard, armchair longer. All staff including delivery teams, were informative, pleasant & very helpful

"Absolutely terrible service"

Absolutely terrible service. Ordered a bed and was told it was coming Friday morning, rang Friday morning to check for a time so I would be at home as I am working was then made aware it wasn’t coming till the afternoon. I rang again at 2:00 to ask for another time and the delivery man proceeded to tell me that he had already rang me which he didn’t and now they aren’t coming with the bed. Shocking service and disgrace. Would not recommend at all unless u want a bed 3 months later.

"Fantastic Customer Service "

I ordered a bookcase from Furniture World's website. I had a couple of queries that were dealt with via email by Jade (online sales administrator). My emails were answered very quickly and efficiently and it was as a consequence of this that I placed my order.
When my bookcase arrived, there was a small problem that was sorted out by Zia - again I found her to be very helpful and efficient.
Really happy with my bookcase and the fantastic customer service I received from both Jade and Zia.
I shall definitely be ordering from this company again.

"Delighted with my purchase."

Delighted with my purchase. Service from staff & delivery team was excellent! 👍😀

"Mattress and base.Helpful and informative staff at the…"

Helpful and informative staff at the coypool shop in Plymouth. Competitive price, good value for money. Short build time. Delivery guy's very professional and polite.