"Terrible customer service"

Terrible customer service, paid extra for next day delivery which didn’t happen, when I called to enquire when my order would be delivered I was told ‘we don’t know’
I cancelled the order and requested a refund only to be told it would be 3-5 working days.
I won’t be placing another order!

"I've been using Vetshop for dog food…"

I've been using Vetshop for dog food for a year now. Always good service

"Brilliant value."

Brilliant value.
Found prices vastly cheaper than elsewhere. Easy to use website (and I am a Ludite). Very happy will use again and recommend

"Ordered on line for collection"

Ordered on line for collection, was told I would be able to collect that day by customer services before I ordered. Got an email say order received and they would let me know when it was picked. 2 days later still no email. Phoned customer services again to find out what was going on, I was beginning to think I had been duped. Was told just to go to the warehouse and pick it up, as the lads would get it for me. When I got there I gave them my name and order number, they went and picked it from the warehouse and also carried it to my car. Apparently they had been having problems with the emails. I wanted to collect as it would have been quicker to collect than post. Maybe this time it did not work, but now I know I can put in the order and as long as the item is in stock I can go and collect it the same day. The lads in the warehouse were extremely helpful so was customer services. I won't hesitate to use this company again. The reason for the 4* is due to my anxiety waiting for the email that never came and the on line pending request on my order.
I would recommend Vetshop, after seeing the lads at work seeing how big the warehouse is, they are on the ball.

"Professional and caring "

I needed some help with changing an order and the team were very helpful and they agreed to help me send back the wrongly ordered items and set up a subscription for the new items on my account for me!
Very caring and helpful!

"Excellent service. Could not have been better!"

I had not used this company before but was attracted by the low price of the items I was looking for namely Pedigree Dentastix. Sometimes a company will offer a low price because there is a very short sell-by date so I telephoned Vetshop asking them to check the product sell-by date. The person I spoke to said they would have to check with their warehouse but would contact me with an answer. Within the hour I received an email from Nella confirming the date to be more than a year hence namely June 2026 so I immediately ordered a years supply. The product arrived on my doorstep less than 24 hours later. Very impressed with the service by phone and email fron Nella and the incredible speed of delivery.

"Excellent service"

Very easy and efficient website. Order was delivered really early and they keep you up to date with progress of order. Will definately use again.

"Ok bunch but ultimately disappointed "

Decent business but a few concerns that mean I've cancelled (or tried to cancel) my subscription.

Having signed up for bottomless bowl, every month at payment date their system rejects first attempt at payment, even using different cards.

Then there's the issue where the cost of the bottomless bowl order isn't shown on the order page. I needed less this month and cut order by 1/3 and the cost fell only by 0.7%. Not that this was shown when the adjustment was made.

So anyway. I try to cancel future Bottomless Bowl orders and nothing happens on the website and the order stays in place.

I'm sure for some the experience will work smoothly. But too many irritations and glitches for me.

"Very happy with the delivery time"

Very happy with the delivery time

"Excellent customer service "

My original order was damaged by the courier, who gave me little info about the delivery, after contacting Vetshop a replacement was despatched the same day being received the following day by a different courier.
Overall I am really pleased with my order, excellent prices and products.