"Ordered a dimming thermostat from this…"

Ordered a dimming thermostat from this company via Amazon. It arrived a day later than the estimated delivery date, not the first time this has happened with something I've ordered from them, i really should have known better.
As i needed the item urgently, i bought one locally and requested a return of the one ordered from them. I sent the item back using the prepaid label for 48 hr guaranteed delivery via Royal Mail on the 17th of May and have yet to receive a refund. I won't be using them again and would advise others to do the same.

"ZM-bearded dragon kit"

I placed an order few days ago and i have received my new bearded dragon enclosure after 2 days and i was very excited to setup the new enclosure i empty kit was in vivarium and was exactly what i needed for a proper bearded dragon setup!
For that i thank you very much you have made my day happiest BUT i know that is not your fold that the vivarium arrived at my place damaged ( the delivery driver have ignored the fact on the package was written Fragile and handled the package very aggressively) and the glass panel from the back was broken.
As i said is not your fold that my new bearded dragon enclosure received was damaged!
Overall as costumer service you deserve more then 5* and i am hopping that you will be not angry with me and if i was offended you i apologise.
And in the end i have find the best online shopping for reptiles and i know exactly where to order what i needed for my bearded dragon because the price is affordable for everyone!

"Great quality livefood but no longer competitive"

Great quality livefood and have been using them for years, however prices have gone up alongside launch of new look website. Sadly no longer competitive

"I’ve used the online reptile shop many…"

I’ve used the online reptile shop many times for my live aquatic foods and it’s always excellent and fresh and Paul is most helpful on the phone highly recommended

"Called customer service"

Called customer service. Very rude member of staff!!!!

"Totally unprofessional service"

Totally unprofessional service. Ordered product paid what was asked , received a conformed despatched order status. 10 days later no delivery and no contact called and was told that they were having problems with courier and that the order WASNT sent. Then some nonesense that the preious 5 orders they lost money on the delivery.

USELESS

"I can't complain about the customer …"

I can't complain about the customer service, but i however can complain about the courier company they use. I paid for next day delivery and two days later, i still haven't recieved it. From obviously a customers point of view, i would advise on getting a new courier, because they clearly don't give a damn about peoples good and delivering them on time.
I have advised this to Paul, and he has been nothing but helpful.
I can't review their products as of yet, seeing as the awful courier that they use hasn't delivered them yet, but what i have ordered from them, most probably will be dead.

"Bought through Amazon"

Bought through Amazon. Requested a return, didn't he at anything from them for weeks. After sending the item they now claim it wasn't received.

"Fantastic company!"

Great service and delivery! Used many times, cheaper and better value than elsewhere. Had one issue with an order not turning up and they sent out another order immediately which arrived the next day. Definitely recommend!

"No contact or customer service for damaged goods!"

I emailed Tuesday as my delivery instructions were ignored to leave safe and then had to buy more food else where for my pet. I didn't mind having to get more food. The goods arrived with no protective packaging inside so the bugs were damaged. The box arrived with mealworms coming out the bottom of the box and I could see the crickets box was damaged from the hole in the top 🔝 . Apparently I didn't email when I called them and they tried to encourage me to get a refund. I obviously bought them for a reason. I have sent over photographs and have been advised replacements should arrive tomorrow or the following working day. I am still waiting on email confirmation that replacements have been arranged which I was promised. I don't think I will ever shop with them again. I will stick to Swell reptiles. I would also like to add no apology was made for the issues.