"Brilliant Service!"

When I received my order it was damaged (couriers fault not ORS's), but thanks to quick communication the issue was resolved and replacement sent quickly - will be shopping here again! =-)

"Excellent Service and Very Helpful indeed!!"

I have order a couple of items from Online Reptile Shop now and will certainly be doing all of my reptile shopping there now!
All my orders have been delivered pretty much the next day and even when I had a small issue the guys went out of there way to help me out in turn getting me the product I needed.

All in all a great bunch of people who actually want to help and advise you along the way.

100% will be recommending you guys to my fellow reptile friends and will be buying all of my future products from you.

Thanks for all of your help.

Darren.

"Outstanding customer service"

First time buying from Online Reptile Shop & will definitely be returning. Had a bit of trouble with couriers loosing & breaking 3 strip bulbs in a row but O.R.S were in constant communication the whole time and went well above & beyond to get the matter resolved. Many thanks for that!

Other than that, the items I bought were exactly as described, in pristine condition, well packaged, competitively priced and promptly delivered.

I can highly recommend shopping with these guys! They're very personable and implicitly trustworthy traders. Top marks!

"Very helpful"

They accidentally sent me a pre pack instead of a super pack but after one email i received the right thing. Must say excellent service have been with then for a while now

"top service"

Have used this store an few times now and as I need to get items to me pretty quick as I need them for my business they always do their best to get them to me within a day or so. I have used a few other online reptile shops but these guys are the best !!

"Great service."

I found the Online Reptile Shop after noticing it sold the same items that I was getting on eBay for cheaper. I emailed asking for some advice with regards to the temperatures in our Bearded Dragon vivarium and they gave prompt, detailed and knowledgeable replies (better than we got from our local reptile specialist shop); concerned more for the welfare of our pet than in making a quick and easy sale.

Items I purchased were sent first class and arrived within 48 hours of ordering. I'd thoroughly recommend the Online Reptile Shop, better than anything I've found on eBay or in local shops.

"Friendly customer service"

I needed to cancel an order I had made and my request by email was dealt with promptly before the item was shipped, and customer service was very friendly and helpful. Would use this site again.

"Fantastic service&value for money,speedy delivery."

What a great trustworthy company,I ordered a quality tortoise food after comparing products from different retailers,the price was great,delivery fast&in perfect condition. I was fully updated on the status of my order and received prompt reply to my thank you e-mail. A lovely service with personal touch. I am a customer forever.

"Exceptional and thoroughly recommend"

Just received my first order, great prices and very helpful.
This will be the first of many and I have no hesitation in recommending them to anyone,
Thanks
Dave

"very helpful"

the item i ordered was out of stock but after a few emails and some very helpful advice on different foods i received my order the very next day.this is the first time i have used this company and i will be using it again in future.