"Incorrect items delivered"

Ordered an Epsom Bronze dining set with table and four chairs. Delivered on time on Thursday, opened boxes today, Friday and unfortunately we had been delivered the wrong items. As it was too late to ring, have emailed company to rectify the issue. Will see how quickly they resolve the issue of them delivering the wrong items to us.

"Nova Outdoor Living Titan Aluminium"

Nova Outdoor Living Titan Aluminium - 3.6m Square Grey Pergola.

Very knowledgable about the product, great demonstration in store and delivered on time and packaging in great condition. Will definitely use for future purchases.

"Buy elsewhere, poor customer service and delivery service."

Received garden dining set on the correct date. Box was wet with a gooey substance, Panther, the delivery company said they complained to the warehouse, but was told to still deliver. Lucky all items in the box were not spoilt.
We then found we had two wind guards and no fire pit. Called them and they asked me to take a photograph of the boxes with the labels showing, which I did and sent to them by email.
2days without hearing anything from them, I called and was told it’s going through their process, but was not given a date when the fire pit would be delivered and the additional wind guard collected.
2 days later had a phone call from them and was told to take yet another photograph, but this time inside the boxes because it seemed they didn’t believe what I had told them already, why I wasn’t asked to do this 2days before is beyond me.
Still I have not received the fire pit and still they haven’t provided a date when I will receive it.
Very poor customer service, the operators who have answered or called me seem like I’m the problem not them.

"This is really not the place to spend…"

This is really not the place to spend your hard earned money, a constant moving feast of broken promises and no communication. The online chat forum wants to fob you off, I was told "Monday next week" 8 weeks later I am still chasing for an update.

"Maze Rattan Oxford 3 Seat Oxford Weave Sofa Set"

I ordered my garden furniture just over a week ago I was given a delivery date everything went very smoothly I was kept up to date all the way they even delivered with in the 2 hour window they gave me
I would definitely use them again

"Seems to be a recurring theme here."

Seems to be a recurring theme here.

I ordered a patio set on 27 March, before you checkout you select your delivery date. I was offered 31 March but this seemed unachievable so I plumped for 8 April and paid at checkout.

Sitting at home on 8 April having taken the day off work I thought I better phone and check when delivery will arrive. Stupidly selected sales instaead of customer services and got the most apathetic man ever who insinuated it was my fault the delivery was not coming and it was tough and he hung upon me.

Phoned back and selected customer services and was told that I should have an e-mail, I only asked when they were going to tell me that the delivery was not coming and they blamed it on Nova.

I was told my furniture was in stock but at a warehouse in Cambridge and the supplier would not release it....hardly my problem and a bit odd to say the least.

After being told that the items were in stock but there was no delivery date and no apology I was left withy no choice but to cancel as I have no confidence in the company.

As expected the refund does not happen as quickly as they take your money.....funny that.

"Avoid!"

I took a day away from my business to await delivery on the 28th March 2022....by midday I was wondering what time my delivery would arrive as I'd had no comms with info except my original purchase email stating the date mentioned above. I call Gardenman to be told that it hasnt been dispatched and that I needed to 'reset my expectations' by a very rude and self opinionated member of staff who then refused to let me speak to a member of management and proceeded to tell me I should email in.....a week after I sent the email I am still non the wiser and a day of income out of pocket.......Disgusting service and I'll now be requesting a refund! ...... As other reviews suggest DO NOT BUY FROM THIS COMPANY!!

UPDATE - 6th April 2022, While its dissapointing that it took this review to instigate some action on Gardenmans part, thanks should go to Laura at Gardenman for the call today, She explained the situation as to why my order is delayed and I wait with baited breath to see if the actions being taken pay off and what Gardenman will do to compensate my lost earnings.

"Good customer service"

We had previously been into the showroom in Lowestoft and seen the furniture but had to wait until we had a patio to put it in! Very helpful staff

The only slight issue we had was with the delivery company that was used. The link from our order number didn't work so I wasn't able to track. I phoned gardenman up and the man on the phone was very helpful and although he couldn't get any further information about delivery times either he said that I could phone later that day of it didn't arrive. It did come soon after that so all good

We haven't had chance to use it yet but look forward to when the sun comes out.
Good price as got during a winter sale

"Our experience of Gardenman was excellent"

Our experience of Gardenman was excellent. The price was competitive, they had stock, delivered as and when they said they would and I have no complaints. Based on this. I would happily use them again

"Seriously, don't"

Seriously, don't. There's massive supply chain challenges now, we all get that. But that does not excuse blatantly lying about what you have in stock presently, changing the story each couple of weeks, or actually getting angry when being asked if there's an update on an item ordered 6 months back. They will do what they want, when they want, and even on the bits that everyone agrees on and isn't dependent on supply chain (like shipping a multi part order all together rather an as separate) they will still just do what they feel like on the day, and then act all beligerent about it.

There's other resellers for everything they offer, and I'd be impressed if they managed to be worse.