"As previously......first class service…"

As previously......first class service via t'intermet

"Bought some CBD oil spray from Natures…"

Bought some CBD oil spray from Natures aid on line web page. Service was excellent and delivery equally prompt. First class service and product. Oh and I got a free gift to boot. Super smashing great.
Edit. Wanted to know where the maltodextrin in the free vitamins originate from and sent a message to ask. I have an intolerance to potato. Natures Aid replied within a couple of hours confirming it is a maize product. What more can I say Super more super and smashing great. Wonderful.

"Ordered online"

Ordered online. Had no problem at all delivered within 2 days. Great service.

"The website has embedded cookies which…"

The website has embedded cookies which cannot be customised or rejected.

"No Answer To My Query"

Having purchased Nature’s Aid products for some time, I wanted to know which ingredient in one of their products was responsible for an acidity sensation in my stomach as I chewed one of their tablets and some ingredient was quite strong in the mouth.
I hadn’t received an acknowledgment after a month so I sent another query but still haven’t heard anything.
If they haven’t got the courtesy to answer my queries, then I shall not purchase their products any more.

Normally when a company sees a review like this on TrustPilot they take action to put things right. Nature’s Aid has had time to do this and still hasn’t put things right.

"Great ordering experience"

Nature's Aid is excellent at dispatching ordered items. I like the way delivery is free which makes ordering easy too. Good range of products, too.

"Exceptionally poor management and communication"

Like others here I received an email from Amazon recalling 10+ bottles of DHA Omega-3 Mini Drops for Infants and Children because 'The product contains hazardous chemicals'. I was advised not to consume the product and seek medical advice if feeling unwell. As you can imagine, this was somewhat concerning given my young daughter had been taking these drops daily for over half her life. Email was sent on a Saturday with no further information; Amazon reps simply said they were acting on the instruction of Nature's Aid whose phone line was going to voicemail. Come Monday I received an emailed response from Nature's Aid to say they had initiated a product withdrawal on one batch, because it had 'registered slightly above recommended concentrations'. No further information, advice or indication of which chemical/toxin was in excess was provided. When I called again, I was simply told this batch had higher levels of fish oil (it's a fish oil product). The company promised updates on their website, including a Q&A for parents, which never materialised. Days later, they changed their tune and put out a public statement on their website to say 'there has been no recall issued on Mini Drops DHA'. No further updates since 2 May. Reputable fish oil products are regularly tested for environmental toxins such as PCBs, heavy metals including mercury and oxidisation, so I can only assume it was one of these that was in excess and the company is refusing to be transparent about the situation and any risks (even if negligible). Nature's Aid have provided an object lesson in how not to responsibly manage a product recall and that tells everything you need to know about their attitude to safety standards.

"The delivery arrived in good time but…not convinced about the safety of the product "

The delivery arrived in good time but when I opened the bottle there was no safety plastic cellphone or anything around the lid to fill me with confidence. In this case, anything could be added to the bottle and sold as comfry oil.

"Easy process "

Easy navigate and buy the product I wanted

"The CBD gel is very soothing "

The CBD gel soothes the sometimes severe pain in my back and has a pleasant texture and smell. It was despatched promptly and securely packaged. Thank you.