"Smooth ordering service."

Smooth ordering service.

"Terrible experience"

Terrible experience. Have used this product for years DHA drops, recently received an email saying the product has been recalled as it contains hazardous chemicals. No explanation as to what hazardous chemicals these are but to discard the product. My little one has had a bad cough and developed excema since Christmas and I’m worried this product has left a lasting imaovg on her body and I’ve had no clarification from natures aid on what the hazardous chemical is or how this has harmed her. Terrible product and terrible Management of the whole situation from natures aid

"Hazardous Chemicals!"

Child vitamin supplement recalled because it contains hazardous chemicals. No further information or explanation provided. What poison was this??

"Nature's Aid are hiding something "

Nature's Aid 'withdrew' their children's DHA drops but won't tell anyone why. Amazon states 'hazardous chemicals', Nature's Aid deny this but won't clarify what the product contained that resulted in the withdrawal. No chance I will ever consume any of their products again.

"Hazardous Chemicals"

I have been buying the DHA mini drops for my 2 years old for a year and I have been giving it to her on a daily basis only to discover on 27th April 2024 that it contained hazardous chemicals.
NA has been very opaque about the issue when Amazon issued a recall. I have been in touch with NA a number of times and no transparent information was provided as to what the hazardous chemical was, what quantity was in excess and what is the impact on my 2 years old health.
This is completely unacceptable. I have lost trust in this company and will never buy their products again.

"DHA drops hazardous chemicals"

Got an email saying DHA drops delivered by amazon contain 'hazardous chemicals'

Now Nature's Aid are saying there is no issue and blaming amazon.

Was informed that the batch that should have been withdrawn had not reached consumers, yet a number of people have got photo evidence of the batch in their hands so had obviously reached the consumers.

Nature's aid have advised several times that they would provide Q and A for information and gather information together to reassure us concerned parents but have now back tracked completely and are just waiting for us to all forget about the situation and disappear.

This product is aimed at babies as young as 3 months, and now we have no idea what we have given them and if there will be any long lasting effects.

All we have wanted is some reassurance and evidence that our children will be okay? But instead, Nature's Aid have gone silent and not providing any information.

"No trust in this company, will not use again"

I've waited on posting a review being hopefull (naive?) that the company will do their due deligence and all is fine. The only thing they've done is a really good job at blaming Amazon.

Here are a few facts for anybody considering purchasing anything from Natures Aid, let alone products for infants and babies.

- Amazon emailed saying the product contains hazardous substances

- After 2 days Natures Aid released a statement that this was merely a withdrawal and the affected batch never reached consumers, blaming Amazon for doing the recall in error.

- People started sharing pictures holding the bottles from the affected batch (obviously it has reached the consumers!).

- Natures Aid promised a Q&A on Monday - this has never been released (Thursday evening now)

- Parents still have no answer from Natures Aid what exactly was wrong with the batch - what component and how much by besides the "fish oil" answer.

- Natures Aid confirmed on multiple phone calls that only every 3rd batch gets tested. No answer as to why only 1 batch was disclosed as affected.

- I was promised a call back on Monday and of course there was nothing.

- Especially annoying is the company posting online about "sweating" when there are parents loosing their sleep not knowing what they'd been giving to their babies.

The general feel is that Natures Aid are waiting out for parents to give up and for it to go away with time.

"Not handling the DHA recall situation…"

Not handling the DHA recall situation well. I haven’t been contacted back.

"No problems"

No problems

"I would never trust Natures Aid again"

I would never trust Natures Aid again, they are handling dha mini drops situation pretty badly and lying to people on such a sensitive matter. For example, they stated that they issued a product withdrawal (taking back the product before it reaches any customers). But several people have bottles from the affected batch. They have been very slow releasing information. We need full details asap! Testing reports, exact levels of how much the thresholds were exceeded. I think this company should be investigated asap and all their products tested!