"Horrible communication"

Horrible communication, when called about it they got nasty with me. Will NEVER deal with them again!

"Great price and fast shipping"

Great price and fast shipping

"Exchange - Needed Pro, Not Cascade"

Backcountry Racks - no complaints.
They were very accommodating when I ordered the wrong rack (Cascade) and wanted to exchange for another (PRO).
The shipping costs for my part in the return were not able to be compensated but they did process the exchange without my incurring the costs for the additional shipping for the new rack.
If anyone Does see this, don’t brain-fart like I did and get the Cascade if you want to put away full setups. It’ll hold full setups (from Landyachtz cruisers to longboards), you just can’t use each slot, then — like if you have cruisers and skateboards… the trucks and wheels will get in the way and block off another slot. This would be fine if I had fewer boards to put up… but I do need each slot. 😅

"They answer their own phone"

They answer their own phone.
Great customer service.
Good brands I’m familiar with.
Thanks.

"The product is just as described"

The product is just as described. Very happy with purchase.

"Very poor customer service when I…"

Very poor customer service when I ordered my Rhino Racks from them. The individual I spoke with did not inform me of everything needed when I had to order different parts when switching from one car to another. And did not take ownership in the fact he didnt disclose I would need longer racks when I had to call him back. I had to do my own research. When you call with questions and help, I was relying on him to provide what I needed. Didnt happen. And after seeing this review, he cancelled my order without informing me. I had to call him back when I never received the email confirmation and that is when he advised he cancelled the order and that he does not do business with those that give negative reviews. Will not be using them again.

"Great customer service"

Great customer service

"Parts in stock"

Parts in stock, rapid shipment. What else could you ask for!

"A+++"

A+++ Excellent service

"How not to handle refunds"

Ordered and paid for a rack. Five days after placing the order I'm informed it's not in stock. I cancel the order. 7 days and 3 emails later I finally received a refund through PayPal. But the refund is "pending!" It's now nearly 2 weeks since cancelling and I'm still not able to access my refund. Terrible customer service, not helpful or apologetic regarding excessive time to receive refund.
It would appear this company would benefit from real-time stock management software. As most of the complaints listed here relate to sales being made for items that are not in stock, and the subsequent delays in refunds being issued.