"Great experience at Shelley Motors"

Great experience at Shelley Motors, a big thank you to Tommy for helping me with my many queries, he couldn’t have been more helpful!

"What a terrible dealership "

What a terrible dealership . Did not conduct themselves well. Sold a car with a fault then waited 2.5 months to eventually repair it. Do not trust this dealership.

"Very nice staff"

Very nice staff. For the first time I felt that someone was not taking advantage of my lack of knowledge , thank you Tom

"Efficient and helpful service"

Efficient and helpful service. Mica

"Very quick and efficient sale, just what I was looking for"

Ben has been really helpful and found me exactly what I wanted. I am very happy to be driving away with my new car just 3 days later.

"They are scammers"

They are scammers. They mislead customers, and their customer service is terrible.

"Very happy with the service."

Very happy with the service.

"Friendly and pleasant "

Went to Shelly’s looking for a new car, loved the look of KIAs so decided to pop in, i was greeted with a smile and offered tea/coffee while I looked around, the sales team weren’t pushy and guided me through the vehicles with ease, I left feeling comfortable and confident I chose the right vehicle for me, sportage GT line. Since then I have been back for my annual service and again greeted by friendly and knowledgeable staff from front of house and workshop.

"Do not visit shally motors after sale no value for customer."

I am writing to express my profound disappointment regarding the after-sales service experience I recently encountered at your dealership. On February 15th, 2024, I took delivery of a Kia Niro Trim 3 from your establishment, expecting a satisfactory level of service throughout the post-purchase process.

Unfortunately, my experience with your after-sales staff left much to be desired. Firstly, I found them to be lacking in both knowledge and experience, which was evident during my inquiries about the paint protection work promised during the purchase. Despite assurances from your staff during the delivery, there was a lack of follow-up, and subsequent attempts to contact Shally Motors via phone calls, emails, and the website's live messaging system yielded no response.

After persistent attempts, I finally managed to book an appointment for the paint protection work, only to find upon my visit that the sales agent who initially assisted me was unavailable. Instead, I was met by another staff member who displayed aggressive behavior and failed to treat me as a valued customer. His dismissive attitude, coupled with remarks about selling the car at a loss, was not only unprofessional but entirely irrelevant to the issue at hand.

Furthermore, the staff member's raised behavior and lack of respect towards me as a customer were unacceptable. It is imperative that all staff members uphold a standard of professionalism and courteousness in their interactions with customers, regardless of any internal concerns.

Additionally, I feel compelled to inform you that based on my experience, I cannot in good conscience recommend Shally Motors to others seeking to purchase a vehicle. The treatment I received from your staff was deeply disappointing and does not reflect the level of service that customers should expect from a reputable dealership.

Finally, I would like to request that all necessary information and arrangements be made clear to customers before their visit to Shally Motors. Clear communication about appointment details and any prerequisites for service would greatly improve the customer experience and prevent unnecessary inconvenience.

As a customer, I expect a certain standard of professionalism and service quality, both of which were sorely lacking in this instance. The after-sales experience at Shally Motors fell short of my expectations and left a negative impression.

I hope that this feedback serves as an opportunity for improvement within your dealership's after-sales service department. Customers should feel valued and supported throughout the entirety of their ownership experience, and I trust that Shally Motors can take the necessary steps to ensure that future customers do not encounter similar frustrations.

"We visited Shelly Motors Epsom twice"

We visited Shelly Motors Epsom twice, and both times we received excellent service from Ellie.

The first visit, we were hoping to make a purchase as we saw one online the day before, and was not sure it would still be there when we arrive the next day, but luckily for us, it was.

On arrival, we were told we had to wait for a while, as we did not make an appointment, but within 30/45 minutes we were seen by Ellie.

Ellie was very friendly, professional, helpful and attentive and made us feel at ease, and once we saw the vehicle, we knew, this was it, it is so beautiful, we made the purchase there and then.

On the second visit with Ellie, to collect our purchase Ellie went over the paperwork in detail and explained everything, and asked us several times, if we had any questions or concerns, and she answered all our silly questions that we asked, and we left very happy, and a few pounds lighter.

All in all, our visit to Kia Epsom was fantastic, and so was ELLIE.

We have read a lot of reviews regarding issues and experiences others have had at KIA Epsom, and we too will add comments if we have anything to report.

But for now we can only comment on the way we were treated over the 2 weeks we have visited KIA Epsom, and it's all been WONDERFUL.

Kind regards - LP & DW visited on 16.09.2023