"Don’t trust this unreliable company"

Don’t trust this unreliable company - Look what they answer when requested to pay refund!
“ Unfortunately, we are currently facing technical challenges that prevent us from processing automatic refunds to credit cards. Our management team is actively collaborating with the bank to swiftly resolve this issue, and we are optimistic that a solution will be reached soon.

Customer satisfaction is our top priority, and we understand the frustration caused by this refund delay. Nevertheless, please be assured that your refund will be processed.

As we're unable to provide an estimate for when the issue will be resolved, we kindly ask for your patience and apologize for any inconvenience this may cause.”
18.06.2024: talked to Edel optic customer service and informed them that I will try to get money back for undelivered glasses in Danish Court.

"I got my money back!!"

I got my money back!!!

Contact your bank and explain the situation and have them raise a cashback scheme to VISA/Mastercard, took 50 days because that’s the deadline this crap company is forced to answer legally. So try and get your money back!!

"Don’t order from this store if you want…"

Don’t order from this store if you want to not lose your money. They didn’t delivered the product or the money back…

"Insolvency"

Insolvency. BEWARE

---last edit---
I finaly got my money back, NOT thanks to edel-optics. As someone else suggested, I submitted a chargeback dispute using my bank (revolut), and after some time they managed to have my money returned. I urge anyone in this situation to contact their bank.

[edit 2]
they are now asking me to pay 22 euro if I want to be on the list of people who MIGHT get a refund.
That's because I was late to claim my free spot by the 10th of may, because THEY DID NOT SEND ME A NOTIFICATION TO LET ME KNOW THE INSOLVENCY PROCEDINGS WERE OVER, AS THEY SAID THEY WOULD IN 2 PREVIOUS COMUNICATIONS.
The fact that they are still functioning as a shop and people are still buying from them despite coutless bad reviews baffles me.



[edit] Another 2 months passed, still no refund and no update about it whatsoever.

[tl.dr] I am more or less just repeating what most of the recent 1star reviews are saying.

I have been waiting for 3 months, contacted them 2 or 3 times in this span, they always responded promptly but, apparently, not truthfully.
They did offer to give me back the money..the fact that I believed their lies about the manufacturer delaying orders and whatnot and choose to wait longer is on me, but as I come to understand from other reviews I am reading, that would not have changed anything since apparently they just delayed reimbursements until insolvency anyway.
The last time I contacted them to ask if they could answer more concretely about when should i expect the delivery, they said 3-5weeks. That was 4 weeks ago, so I suppose they did deliver on that promise. Not the order, but the email (someone pasted its contents further down) basically saying not only the order but also the reimbursement is off the table for now.

The fact that i have been looking for a pair of glasses that i really liked, (to make sure i would wear them) for ALMOST 1 YEAR, and the only pair I did find in a physical shop in my country were of different colours is only adding to my frustration..

At this point, I don't even want eyeglasses anymore, at least i have an excuse to not see manure coming my way. The money back I do need though.

I will return with updates as the situation unfolds.

"Insolvency.."

Insolvency... DO NOT ORDER FROM THEM!!

IF THEY DON'T REFUND YOU... CLAIM BACK ON YOUR CREDIT CARD.

They will drag their feet saying that the order can not be fulfilled... its been over 2 months. Then pow !! This is outrageous.

See message below.

Regarding the refund of your purchase amount, we would like to provide you with an update on our current situation.
 
Due to the preliminary insolvency proceedings, we are currently unable to process refunds for payments made before February 23, 2024.*
 
Only after the opening of insolvency proceedings with the insolvency administrator will it be possible to register your outstanding claims in the insolvency register.
 
This is expected to take place in early April, but it is subject to final approval and instructions from the court.
 
Upon completion of the insolvency proceedings, we will contact you and make the claim registration form available here for your convenience.
 
For detailed information on the key questions, please refer to the following article:
 
The Essential Information at a Glance
 
More information available under following link.
 
We appreciate your patience as this process may take some time.
 
We will be sharing more information about our current situation in our Help Center.
 
Thank you for your support and understanding during this challenging time.
 
* Please take note of this information and disregard any potential refund timelines mentioned in previous communications or cancellation confirmations.

Best regards,
Your Edel-Optics Team

"Wide choice of frames"

Wide choice of frames, rather competitive prices, smooth (with a little delay) delivery process with DHL

"SCAM COMPANY"

SCAM COMPANY - BE CAREFULL!!!!

"Purchase not received and no refund"

I made a purchase since last November, the product was available but i never received me order and now the company does not refund! I have sent a lot of emails and the months are passing with no answer about the refund. Very very disappointed, I would never buy again especially with instant payment of the product!

"Edel-Optics possible online fraud "

I have been waiting for a Tom Ford frame since December 19th when I made my order and I keep getting the runaround. I believe now this is a scam, seeing other similar complaints to mine here.
I am waiting to speak to a real person who will immediately refund my money or deliver my frames, otherwise I am taking legal action through our german legal office, as well as action against their online business filing complaints against them to Google Fraud, the European Cybercrime Centre and all other relevant organizations as they are still accepting orders on their website, clearly with the intention of never delivering.

Do not do business with them. I will update this listing as needed. I'm waiting on a final response by them.

"Be carfull you might lose your money"

Be carfull you might lose your money
i bought an expensive tom ford frame that never arrived. when i contact them they replay that there is a new investor in the company therefore they cannot supply the frame any more and they cannot refund me as well now.
its a Froude