"UK Buyers Beware!"

This company failed to supply correct lenses in a £400 pair of prescription glasses. This company doesn't respond to emails or complaints via their 'Contact Us' portal, no customer service response at all! UK, phone number totally unreachable! Ordered Mallow (Purple) phototropic lenses and was sent clear lenses that are non reactive to sunlight. No response to three sent emails asking for an explanation, no offer of reconciling issue or partial refund. I can not recommend this company at all! UK buyers please beware! Now seeking legal recourse!

"Company sells product that cannot fulfill"

Company sells product that they don't have on the inventory and cannot get from suppliers. After pushing delivery date for a few times, I had to call them and they offered a refund. Refund was paid as agreed. After a few days, I checked the website and same product is still there for sale but they have told me that they will not be able honor the deal.

"Initially I was hesitant with the mixed…"

Initially I was hesitant with the mixed reviews I read but decided to give them a try. Excellent experience of my purchase, good communication and received my Tom Ford glasses delivery as promised via UPS promptly within a few days. I would highly recommend them. The best price on the internet. They are based in Hamburg.

"I’ve been looking for a pair of Porsche…"

I’ve been looking for a pair of Porsche Design P8478 for quite some time. Edel- Optics came up on the Google search with one of the lowest prices. At first I thought their price was too good to be true, and I was a little leery purchasing from Germany. After comparing Edel-optics to other online retailers, all in Germany too, I settled on Edel-Optics & I’m glad I did.
I purchased a pair of Porsche Design P8478’s with red tips and green polarized mirror lenses.I used PAYPAL just in case there was an issue.
I made my purchase on a Friday afternoon (GMT) and I received my sunglasses on the next Monday! 3 days later- from Germany !!
It was insanely fast shipping and delivery by UPS.
The sunglasses came exactly as described with all Authenticity/ warranty paperwork.

This was by far a great online shopping experience! Kuddos Edel-Optics, I will be purchasing all of my sunglasses from you in the future!

Thank you

"Super service og oplevelse hos…"

Super service og oplevelse hos Edel-optics som altid
Har flere gange købt solbriller hos dem:-)
Denne gang fortrød jeg mit køb og ville hellere købe nogle andre hos dem..
Intet problem.. Gratis retur - et døgn efter havde de modtaget dem ( fra DK til Hamburg) og satte straks mine penge ind på min konto samme dag :-)
Så det er også her jeg fremover køber solbriller til mig selv og kæresten som vi altid vi har gjort :-)

"Scam website"

Ordered sunglasses, never to be heard of again. Tried to contact the customer service when there was no movement during 2+ weeks. No reply. So, I contacted my bank and will try to get my money back. DO NOT ORDER FROM HERE!

"SCAM as per other people's stories !!!!"

SCAM as per other people's stories !!!!
I placed my order ( E-CH22-3493163) on May 1 for Prada sunglasses worth 250CHF.
4 months - NO GLASSES, NO MONEY BACK, NO ANSWER.

"Fully met expectations"

Hi, my experience with Edel optics was pretty satisfying. I ordered one pair of Ray-Ban glasses and the shop offered 2 days delivery. Right in 2 days, no more no less, it was delivered by UPS courier. The glasses are 100% genuine with a mint brand new condition.

"SCAM"

SCAM! Do not purchase from here. I bought sunglasses on 10th April, nearly 4 months later and they have no arrived. The keep emailing me supposed delivery dates and then nothing comes. I have emailed to ask for my money back 4 time. They have stopped responding and will not give me my money. do not use these people.

"The company is either insolvent or its a scam!"

On the 29th June 2022 I ordered two pair of expensive frames without lenses, simple right? Well nearly Euro 700 later multiple calls and piles of emails! No response, I can only assume this company is insolvent or its a scam!