"Customer service is non exsistent"

Ordered 2 pairs of glasses 2 weeks ago and have still not heard anything about my order. I have contacted customer service numerous times and still haven't heard back. Appauling customer service!

"Supporten svarar inte på Mail"

Supporten svarar inte på Mail. Jag har inte fått mina varor på över en månad och det är helt dött från butikens håll. Kommer aldrig mer beställa härifrån. Inte värt det.

"Non existent customer service"

I have been trying to contact someone about faulty glasses ,nobody answers the phone or replies to e mails, why have a contact number if you don`t answer it !!

"2 pairs of sunglasses lost in transit"

I ordered 2 pairs of sunglasses from them in February. The galsses have shipped and have been in the same place (Frankfurt) for the last month.

No answer from the customer service department, and email after email goes unaswered.

Horrible customer service.

"Disgusting customer services"

I bought sunglasses, I received completly different model (with receipt for someone in Germany) and for a week I cant get any reply from Edel Optics. No reply for english email, no reply for german email, no reply on call line.

Avoid this company at all cost!

"Omöjligt att få tag i någon support…"

Omöjligt att få tag i någon support och svarar inte på mejl. Står att jag fått min beställning godkänd men inte fått någon bekräftelse på mejlen heller. Aningen oroväckande att det står på sidan att jag gjort 3 beställningar då 2 av dem inte gick att betala. Vill avbryta både beställningen och kontot, men det är ju omöjligt att göra på egen hand eller när man inte får något svar!

"I've been waiting for a response from…"

I've been waiting for a response from support regarding my email for over 2 weeks now. The coupon could not be applied when I wanted placed my order, but of course it has expired now due to the long wait.

"Terrible customer service"

Terrible customer service. I purchased a pair of sun glasses in May last year and suddenly 9 months later I received an invoice from UPS! It was never part of the deal with edel-optics that I would have to pay tax/duty on top of the price paid for the glasses. I ordered the glasses on their Norwegian web-site for delivery in Norway. I contacted customer service February 2nd, and 21 days later the matter has still not been resolved. Edel-optics is still just waiting for UPS to respond. I have called Edel-optics several times and was promised that they would call me back. However, that did not happen. I do not recommend others to buy anything from Edel-optics.

Respons to Edel Optics from me on their April 14th answer: How will you go about to cover the cost? I paid the invoice myself weeks ago since you did not respond before now, April 14th. So again, I recommend no one to order goods from you.

"Hello"

Hello
I ordered the bv1086s 002 product. However, I ordered without registering as a member. How can I track shipments? please advise.

"Worst experience ever"

Worst experience ever. They shipped the package from Germany to the US with incomplete customs documents, shipment was returned to sender. They immediately issued a refund without contacting me or explaining what happened. No response to my emails either. I had to wait for a backordered pair for over a month, and the result is still 0. I do not need a refund, I need my frames! Very unprofessional. Steer clear of this outfit.