"Awesome customer service"

Made a mistake booking online and called customer service and Kylie C sorted out my mistake quickly and efficiently. It was a pleasure to deal with someone so friendly and competent 😎

"Jessye was so friendly and knowledgable…"

Jessye was so friendly and knowledgable and helped me to get a fantastic deal. Would definitely use Backpackers and go to Jessye again

"DO NOT BOOK THROUGH BACKPACKERS"

I booked a 1N 2 day Fraser Island tour through Backpackers. Less than 24 hours before collection it was cancelled by the company due to insufficient numbers. I requested a full refund but was told due to the T&Cs I’d agreed to at the time of booking I was only entitled to a credit voucher to use with the company. This was absolutely incorrect. It clearly stated on my booking confirmation, ‘if tours cannot go ahead you will be entitled to a 100% refund’. After 6 weeks of fighting, I finally received by full refund. I would not recommend booking anything with this company.

"Chloe is a star!"

Chloe is super helpful, using email, WhatsApp and calls to help aid communication & sorted my whole 4 week itinerary for me. She had insider knowledge and considered things I wouldn't have. I'm very grateful!

"Just returned from a trip to Australia…"

Just returned from a trip to Australia and used backpacker deals with travello for a few trips , DQ was very helpful and booking was made easy 👌

"Our skydiving got cancelled because of…"

Our skydiving got cancelled because of the bad weather and we tried rescheduling three times and it still didn’t work. Margaret helped us get 100% of the refund back to our account which we were so happy about!! So good service!

"Thanks DQ!!"

Couldn’t have asked for a better customer service representative than DQ. He is incredibly friendly, helpful and is excellent to communicate with. I couldn’t have had a better experience using Backpackers and I appreciate all the help DQ has offered to me. Would highly recommend!! Thanks DQ!

"Just used this website"

Just used this website, and found Jessye very helpful and kind....Well done!

"Katie is amazing and guided me about…"

Katie is amazing and guided me about the details . I recommend this deal .

"amazing service from Margaret from…"

amazing service from Margaret from Backpacker Deals. She patiently helped us book the Uluru tour. She gave a lot of advice.