"EXCELLENT - DON'T BOOK ANYWHERE ELSE"

Barrhead Isle of Wight were truly excellent. I hadn't traveled for a long time & have health issues which brought up lots of anxieties around travelling with my sons. Saffie took my booking and took all those worries away and I left the shop excited and looking forward to our holiday. In her words she said "Happy to help, its what we do here, we love it", I was met with the same helpful happy attitude anytime I rang or popped in from all the staff. I must thank Hays Travel for treating me like I was wasting their time from the first phone call as it led me to Barrhead and from this point I wont go anywhere else to book my holidays and have already been recommending them to friends and family, truly outstanding standards.

"Not recommended"

Not recommended. Just waiting for my refund over a month every time when I spoke with the customer service said that “your refund will be end of this week” and absolutely nothing happens.

"The Stockport branch with Kerry we…"

The Stockport branch with Kerry we found an great holiday with the help of her and the staff. Absolutely spot on brilliant!

"Avoid booking with company"

Avoid booking with company. My elderly mother lost a £584 holiday due to the lack of communication and miscommunication from this company,not to mention leaving their store in tears by the horrendous customer service she received. Wrote a letter to head office but off course their response was nothing further will happen, not a penny back. AVOID BOOKING frm them!!!

"shocking never use this company"

this company is shocking. lost 1000 pounds due to the staff members cancelling insurance.

NEVER BOOK HOLIDAY WITH THIS COMPANY

"Awful customer service"

Awful customer service, if there was a button for minus stars I would select it!!!! Having to deal with them through no fault of my own, originally had booked with Weir Travel.

"Barrhead Travel at the Fort, let me down …"

Contacted Barrhead Travel at the Fort (Kyle) and asked him to cost me a cruise package and stay, contacted them twice and left 2 voicemail. Eventually got an e mail from Jackie who passed my enquiry onto another adviser. Again I was promised a costing, nothing received . A week later I booked with another company who sent me a costing the same day. Totally disappointed in their customer service, shop elsewhere.

"Thanks to Colin Moran first class…"

Thanks to Colin Moran first class service
Went above & beyond to book our cruise

"Great service..with a nervous customer.."

We've been keeping an eye on what holidays have been available both in the UK and abroad since the start of the summer. As we're on a budget and wary about booking abroad with covid restrictions etc we got quietly excited about a 4 night city break to Krakow advertised by Barrhead Travel. I called the Livingston Branch and got through to James... I explained what we wanted and also that we were nervous about booking just now as everything seems so complicated... Right from the start James made me feel at ease...explaining what also had to be put in place as transfers weren't included.. We had the option of coach or private car and with only £14 difference we decided on a private car to get us from door to door..he told me what we have to put in place re covid as in tests etc but also assured me if we get a bit lost with it all they'll be more than glad to keep us right.. All in all I had a really positive experience booking with James and felt my wee £400+ break was as important as any more expensive holiday we've ever booked...thankyou James and Barrhead for your sterling service

"Yet again great service from Anne…"

Yet again great service from Anne Macaldowie in usually in Glasgow branch but working from home currently. We have had to cancel, rearrange then cancel again on a cruise scheduled originally for 1st August last year, then rescheduled for 31st July this year.
Now all booked up for same cruise next year, deposits and cruise credits all honoured, quick and efficient as always with Anne. Thanks!