"SUSPECT THEY ARE GOING UNDER"

SUSPECT THEY ARE GOING UNDER
Have booked many many holidays with them and no communication on email, phone or on their website. No refunds for cancelled holidays. Been waiting since 14th May.
SUSPECT THEY ARE GOING UNDER !!!!!!

"As with the previous review"

As with the previous review, we were meant to depart on the 10th April and have not had one response to my emails to Barrhead. Customer service is non existent. Now been over 70 days since I last heard from them.
Looks like they ignore all customers and hold on to the money.
Won't ever use them again and would advise everyone else to avoid them.

"Worst Travel Company"

Worst Travel Company

Good Morning,

We booked our holiday in good faith, however the money that we paid is very much being held to ransom with zero contact at all!! Oh except automated emails. A serious of emails have been sent with no response, and there are no contact number for us to get in touch!

The holiday was meant to depart on the 9th of May, and I was informed that we would be contacted on a case by case basis in line with departure dates. I have had no contact from a business who I have used many times and assumed that they pride themselves on excellent customer service. If we had booked with Jet 2 this would have been sorted by now! (Has Barrhead Travel received a refund from Jet 2 and also holding our money)????

This looks like you have furloughed all of your staff, except new booking team members (who are working remotely) and are completely forgetting about the business that you already have! Do you want repeat business from your current database?????

I demand some form of contact other than an automated response! Please stop earning interest from our money which you are holding in your account.

We don't want to re-book another holiday and would like our money back as this was paid for in March!

Contact us ASAP

"Barrhead Travel Customer Service"

We booked a Greek islands cruise with Royal Caribbean through BARRHEAD TRAVEL in June 2019 for travel on 7 August 2020 and paid a deposit of nearly £500. Knowing that the balance of £3.5K was due on 16 May, we contacted BARRHEAD TRAVEL to try to ascertain if the cruise was likely to go ahead and what our options were. This was in light of UK Government’s policy on unnecessary travel, age of travellers, possible quarantine, and the likelihood of foreign ports and indeed countries being closed to tourists. Due to their neat little “incommunicado” deal this could only be done by e-mail which they said would be replied to within a minimum of 28 days as they were extremely busy. This was sent on 25 April. We are still waiting and are unlikely to receive a reply as there has been absolutely no contact from them since last June. BARRHEAD TRAVEL have complete control over any contact they may wish to have with customers. However they were not so busy to insist that the balance be paid as per their T&Cs or that the deposit would be forfeited. Thereby is the dilemma. Because of the complete lack of information do you forfeit the deposit on a cruise which is extremely unlikely to take place (and BARRHEAD TRAVEL keep the money) or pay the balance, again on a cruise which is unlikely to take place and wait until BARRHEAD TRAVEL deem to reimburse their customers (Note: THEIR customers). This would appear to be a nice little "rob Peter to pay Paul” scheme and other posts seem to suggest that monies repaid by tour operators or airlines are being retained by BARRHEAD TRAVEL. Due to the lack of information from BARRHEAD TRAVEL, the air-lines and cruise companies, who is going to hand over £4K just to see what might happen. BARRHEAD TRAVEL are quick to quote their terms and conditions regarding payments but are just as quick to hide behind the COVID19 pandemic for reasons not to support or contact their customers. Their behaviour at this time is at best sharp practice and at worst unethical. They appear to have forgotten that their customer is the person who books a holiday through them and NOT the tour operators. Their non-existent customer support and lack of information has been absolutely APPALING. They get one star as there is no mechanism to award zero stars
THINK REALLY HARD AND CONSIDER ALTERNATIVES BUT DO NOT USE THIS COMPANY TO BOOK A HOLIDAY OR MAKE TRAVEL ARRANGEMENTS.

"Barrhead travel agents at the shires…great team work"

Barrhead travel agents at the shires Leicester .the young ladies who work there are the best .always smiling helpful nothing to much trouble like talking to friends sort out your holiday destination with as much detail as possible. .we book 2 holidays a years with these people brilliant