"We booked a holiday with Darren Hughes…"

We booked a holiday with Darren Hughes who works at Barrhead travel, Stockport, he was very knowledgeable, helpful & friendly we will certainly use them again.

"Forget the internet and deal with professionals"

Went into their Stockport office and was seen by travel consultant Kerry. So helpful and was able to find the holiday that I wanted at a price I could afford, nothing was too much trouble. Forget the internet and deal with professionals to get your holiday

"Disgusting way to treat a disabled…"

Disgusting way to treat a disabled woman and her dead son
My son told me he was taking me away for a wee break he took my name of without me knowing and when I played I thought it was for me and him he ended up in hospital and I could not use even though I played as my name had been removed

"Thanks to Tina in salcoats for transfer…"

Thanks to Tina in salcoats for transfer of our holiday ti next year. Thanks so much for all your help from anne and carol nolan

"My wife and I have used Barrhead Travel…"

My wife and I have used Barrhead Travel (Kilmarnock branch) for years and find them very helpful and professional in finding exactly the package holiday we want. I would especially like to thank Paul for organising our holidays this year with his usual attention to detail and his nothing is ever to much approach. Every holiday we have been with Barrhead Travel has been a success and this is all down to the dedicated staff.

"No Return of Deposit for Holiday Booked 12 Months ago"

Booked a once in a lifetime holiday (departing Nov 2020) with Barrhead Travel Glasgow Fort on 14th January 2020 and paid a deposit of £1400. Was advised by Ryan in mid-July 2020 that our return flight in December was cancelled and that we wouldn't return until the following day. Furthermore he stated that the ship on the cruise had also changed. We were advised that if this was not suitable then we could cancel the holiday and receive a full refund. As the changes were not suitable we cancelled.
It is now over 12 months since we paid the deposit and approx 6 months since cancellation. According to Barrhead Travel they have claimed the cancellation through their insurers and are waiting on settlement.
I understand that claims are taking longer due to the pandemic however I believe that 6 months is more than adequate to refund our deposit.
I contacted ABTA on 3rd December 2020 and asked them to expidite this matter. As of today they have yet to receive a response from Barrhead Travel.
I've asked ABTA how to progress this issue.

"I recently needed to change our holiday…"

I recently needed to change our holiday booking because some members of our family are very poorly. I contacted Vanessa Rowley (Newcastle Branch) to discuss our dilemmas. She was absolutely amazing, compassionate, and very proactive in changing our holiday. She has been a wonderful help and extremely professional in recognising and solving our problems and shielding me from any worries. I would highly recommend Barrhead Travel and in particularly Vanessa who is a brilliant representative to this company.

"Not received any refund from Baarhead travel"

Hi
We have booked our ( 6 senior citizens) Rocky mountaineer and Alaska cruise , Canada holiday in October 2019 with £650 each deposit. Further full payment done in February 2020 to go on holiday in May 2020. Because COVID-19 we can’t travel for restrictions by both governments. So many phone calls and e-mails still no refunds yet . Baarhead travel asked us for credit cards details in August 2020 , we provided but no refund or any sort of advice from them . We are now worried about our money . Very bed experience with company , we want be book any future holiday with Baarhead travel.
Vin Patel , Telford

"BAD ATTITUDE"

Very poor customer sevice attitude problem not very happy to help out with a refund for cruise could never get though to anyone obviously Covid didnt help but it was the customer service that really let them down. Will not be using them again had to seek other ways of getting our refund back and when we did we got told stop sending us a email you got your refund via charge back so stop bothering us.

"Holidays 2020"

My wife & I have been on a number of trips organised by Barrhead Travel over the years & they have always been very helpful & efficient. We were due to go on two holidays this year organised by them which had to be cancelled due to the pandemic. One was to Tenerife and a second major one was to the USA & Canada. We did have to wait some time to have the first holiday refunded but we believe this was due to a delay by TUI. Lisa & the staff at the Aberdeen Branch pulled out all the stops with regard to the second holiday & we received the refund really quickly. We certainly will have no hesitation in going back once we are able to. Well done Barrhead.

A & M Reid, Aberdeen