"Just crap... then fixed!"

Just crap - but then fixed!
Booked, took payment, sent texts reminding me when they were coming - then never turned up and zero communication.
Then - next morning, phone call with apology and tradesman came that afternoon and did good job!

"AVOID, the prices are not what the seam"

Rating: ⭐ (1 star)

I had a very disappointing experience with JustFix when I booked them to install a home EV charger. Their pricing policy is misleading, and their service leaves much to be desired.

They advertise their jobs as “fixed cost,” but this only applies to the first hour of work. I assumed the worker would assess the job description and photos beforehand and provide a fixed quote. However, that’s not the case. Instead, they begin the job, charge for the first hour, and only afterward provide a quote for the rest of the work.

For context: I was told by my regular electrician (who is currently unavailable) that the job should take about two hours at £120 per hour plus £30 for parts, totaling around £270—reasonable and transparent. But with JustFix, their model incentivizes dragging out the work to increase costs. Hypothetically, they could start rewiring and then quote an exorbitant amount to finish the job. If you decline, they pack up and leave you worse off than before they started.

When I expressed my concerns and asked to cancel the job (which I had only booked an hour prior), I was met with unprofessional behavior. A staff member named Zee began ignoring my messages on WhatsApp after I requested cancellation. To make matters worse, they wanted to charge a £24 cancellation fee despite their pricing policy being unclear and not fully disclosed upfront.

This approach feels exploitative and against consumer rights. I’ve since escalated the issue through my credit card provider and am leaving this review as a warning.

The entire experience with JustFix was a sham. Their unclear pricing policy and incentive structure benefit them and their workers while leaving the consumer at a disadvantage. I strongly recommend avoiding them at all costs.

"The app you need! "

Really positive experience with JustFix Ergonomic app with the end user in mind, meant for an easy experience in selecting the service required. Variety of tradesperson available and very efficient service end to end. Great customer service team too. Recommended.

"Highly recommended "

An absolutely professional experience that I haven’t had before from anyone else. I was sceptical as it was a recommendation from a friend of a friend but I wasn’t disappointed with the excellent service I received from beginning to end.

"The app"

I found it super easy to book through the app, within two minutes. I knew an engineer was on his way the following day… It was so refreshing to not have to talk to lots of different people about things I didn’t understand. The engineer came promptly in the morning, was polite, professional , explained everything that he had done, and advised on some potential things I could look to do in the future. What a refreshing way to arrange for a tradesperson to come to your house! All hail JustFix!!

"Fantastic professional service."

Fantastic professional service.
Everything was explained to me from a layman's point of view. I would highly recommend them.

"The most trusted!"

If yoy need any work doing around the house and you are struggling to find a trusted tradesman, then look no further. Justfix have trusted and experienced tradesman. I needed an electrician to replace a damaged socket. Justfix sent me an electrician within 24hrs of me enquiring. I would definitely use justfix again.

"100% recommend "

They’re really easy to deal with and my problem was sorted so quickly. I’d definitely recommend as they were well-priced and I would use them again.

"Gio and his team are awesome"

Gio and his team are awesome, great service.

"Easy, speedy, great value"

These guys were super easy, friendly and I found to be very good value for money. Would 100% recommend!