"Dangerous- buyer beware!"

Like several other people, we have had two exploding thermo glass panels - one above a dining table and one above a sofa. Terrible and dangerous. Am now considerably out of pocket with electricians fees and will now need to install a third option, and pray none of the others also explode as we have over a dozen throughout the house. Bathroom radiator was faulty as well, so that just had to be replaced. Awaiting company response but buyer beware. Debating reporting these dangerous products as I think (based on other similar reviews) these products should be removed from sale

"Very poor customer service"

I bought a heater based on the description on the seller's website, which stated that it was a 'free-standing' heater. This turned out to be wrong, so I was unable to use it. I informed them of the error, which they acknowledged and corrected, and thanked me for bringing the issue to their attention.

They then said that to get a refund I must return the heater at my own expense and that I would not be able to get insurance for a glass product, so if the heater was damaged in transit, I would not receive a refund.

To my mind this is appalling and disrespectful customer service that I think the general public should be aware of.

Paul

Re. your response.

The item was listed as free-standing on your own website, which is where I went for product information. The mistake was therefore made on your side.

In view of this, I think it would be reasonable for you to accept some responsibility, and not have me return it at my own expense and at risk of losing the original £209 + considerable return costs.

In addition, your representative was rude and patronising. I have a copy of the transcript and screenshots of our conversation if you'd like me to post them here?

"Great product and excellent customer…"

Great product and excellent customer service

"Prompt delivery"

Prompt delivery - not fitted yet.

"Excellent service."

Excellent service and prompt delivery.
Good heaters, doing job asked of them!

"Ordered a hang up heater for our…"

Ordered a hang up heater for our conservatory to keep the dog warm of an evening. The product is very good. Gives off plenty of heat for its size and very happy overall.

"You receive a one to one service"

You receive a one to one service

"Great service"

Great service - item yet to test

"FAST AND EFFICIENT AND VERY HELPFUL ON…"

FAST AND EFFICIENT AND VERY HELPFUL ON THE PHONE

"fast delivery"

I ordered feet for my heater, very fast delivery