"The delivery was excellent"

The delivery was excellent. The driver pulled the tub on a sledge to its location and installed the lid lifter. Not filled yet but so far very pleased 😀

"Sales experience was excellent…"

Sales experience was excellent communications through email and WhatsApp. Harry the engineer was very helpful and professional during the install which was seem less a credit to your company.

Hot tub is well built, easy to use and a good investment. Thankyou Wildwaterspas👍

"Hot Tub Installation"

Brilliant delivery and installation by Paul. Everything was explained clearly and he left us with all the instructions. Overall a great experience.

"Great customer service"

Great customer service, from the ordering process through to the installation and setup. Highly recommended

"Very good delivery"

Very good delivery, fast and clean !

"Misrepresented Item at Sale & worse customer service ever"

Agreed to purchase Apollo SE with table & upgrade to the Extra Insulated model - both free of charge sales incentives.
Delivery date pushed back despite being 'in stock' and eventually tub delivered at 10pm fully dark, full payment by bank transfer demanded before unloading.
Tub commissioned with Phone torches. Noticed when sides off there was no insulation and fitters confirmed this was the basic hot tub. Immediately contacted WWS. (Table arrived)
Since then I have been fobbed off with a) offers of Foil wrap insulation, b) told I should never have been offered the free insulation upgrade and c) most recently I'm told what I have is insulated - No it isn't, I have had this independently verified.
I am writing this review a few months since purchase as I had hoped C/Card company would sort this, but that process rumbles on and I wouldn't want others to be caught out how I have, next process is small claims court as WWS refuse to replace with what I ordered or collect and refund.
This tub has no insulation when I wanted the extra insulated version with the option to later also add foil wrap insulation, if needed. WWS have NO customer service phone number - alarm bells should have rang? Sales chat avenues do not respond after you purchase. Emails go unanswered. The company tries to make out that I am confused but I am not stupid and am very clear about what I was offered and ordered and have transcripts of all of the sales chats. This is not insulated, meaning it is impractical to run and heat and not fit for purpose. WWS have offered a gesture of a free service and foil wrap insulation, but that is not what I ordered. If I could give this company zero stars I would. They are only interested in sales & have no interest in helping when something goes wrong. From a Hot tub forum I already found 2 other customers who were promised insulated tubs by WWS but were sent the base model - I'm guessing there are more. I feel I have been scammed - AVOID, AVOID AVOID

"Great service from start to finish…"

Great service from start to finish great advice on which spa to buy ,excelled in delivery date to suit us due to working long hours ,delivery guys superb kept us updated on delivery time and spot on with delivery time , shown how everything works,can’t praise this company enough ,followed through on everything that was promised , highly recommended.

"Absolutely sterling customer service…"

Absolutely sterling customer service from start to finish I got myself a bargain. Turned up fast on time and exactly when they said it would. Small deposit rest when installed. N lads who brought it absolutely top work gave me plenty of tips. Was all done just over 1 hour Very polite lads. Would highly recommend. Thanks a lot lads kids love it too

"WARNING"

WARNING! This company is a fraud! Bought a Hot Tub in August. Within 2 weeks continuous brown stains running from the headrest holes. 2 weeks later the jets malfunctioned. No response from Wild Water Spas- apart from advice to try and fix things ourselves. Taking legal action. Had the unmitigated gall to charge us £300 for delivery too!

"10/10 product and service"

From start to finish the process and communication has been great. The team over WhatsApp were super helpful even later into the evening and happy to answer any questions. The Cobalt hot tub is perfect for my wife and I and looks very smart and sturdy as well as being simple to use. Harry the driver and tub installer was friendly, knowledgeable and efficient. Can’t recommend him enough as well as the company. 10/10.