"Amazing customer service and amazing…"

Amazing customer service and amazing product!!

"Brilliant company"

Brilliant company, couldn’t have asked for anything more.

"Very easy and professional experience…"

Very easy and professional experience with all pre sales questions answered promptly. Good value when compared to other companies and offered full installation of the hot tub and heat pump with no hidden extras. Jamie delivered and installed the tub on his own and did a great job setting it all up. Would recommend.

"Would definitely recommend …"

Very happy with the service and very good value.

"Do not buy from these cowboys"

Do not buy from these cowboys. Bought hot tub 2years ago for my disabled son. This was suppose to be a positive buy, to help him as he is a wheelchair user. They came out and fixed it twice on the condition I removed my bad reviews I posted last year. They advertise great LIFETIME warranty but they change it to a years warranty after issues arise. My hot tub is leaking over night, the jets have started to come out too hard also it's a safety issue!! I will be taking this further this time! The owner is now threatening me and not answering me, so angry getting treated like this

"Pre sales = 5 stars. After sales = 2 stars"

I have written 5 star reviews on Google and Facebook but never got round to Trust pilot. My initial 5 star review is still valid based on my pre sales experience leading up to delivery. This company was excellent.

However, I would write a further review rated at 2 stars based on my after sales experience trying to resolve issues. On the date of delivery (2 June 2023), I identified an issue with my Bluetooth speakers and it took until 12 June to agree there was a fault and the unit needed to be replaced. It’s now 4 September and I am still waiting. I have found myself chasing and following up, being promised timely updates and not receiving them.

I did receive a random message that someone would come out on a bank holiday which wasn’t via the normal communication channel, but I declined this as I wasn’t available (short notice) and have yet to receive any further update.

If you are unfortunate to have issues after delivery, be aware the experience may not be as great as the pre sales experience.

As a result, I am averaging this rating between the two experiences at 3 stars.

"Easy order"

Easy order, quick turn around.

As soon as my order was processed I had a date for delivery and they updated me right up until the day! The installers were very thorough and helpful with any questions I had, very happy with the hot tub, would definitely recommend.

"Sales team were brilliant (tom) very…"

Sales team were brilliant (tom) very helpful with all my needs and the hot tub is terrific I couldn't be more pleased with wild water spas.Also the engineer taj was amazing,and couldn't do any more for me and his assistant also,i couldn't have met a more pleasant and mannerable couple of guys.thank you for everything

Paul slavin

"Second to none team who delivered the hot tub"

The team who delivered the hot tub were second to none, cannot praise them enough. i am delighted with the hot tub , just the job after a dats gardening. Thank you.

"Easy to order, fantastic delivery!"

Easy to order and delivery arranged at a convenient time. Our delivery driver was great, arriving in the evening and setting everything up thoroughly in the rain! Fantastic service, he really gave 110% 👍