"1 General"

1 General
69 Casual
@ Formal
→ * Shorte
Having purchased a brand new EV Kia Niro, the vehicle has given me problems after two weeks and I have already taken it to the service department twice for repairs. I am now in the process of booking the vehicle a third time and I would like to return it, but the dealership is not responding to my request for a return.

"STOLEN from and THREATENED by their salesmen."

The salesmen we dealt with was RUDE, INCOMPETENT, and had a ATTITUDE problem. He showed some VIOLENT tendencies which was completely unacceptable.

The sales general manager was completely useless and cant even stick to his word when he said he would fix the issue. Even with emails stating he would fix it. He hasn't even bothered to respond to multiple emails i've sent.

The story:
We were getting a valuation for our car to do a part exchange and were asked to move our car to the dealerships forecourt which we did. Once we moved our car to the forecourt we gave the salesman our keys to carry out his valuation in peace and went inside. Where he became responsible for our car to carry out the valuation with the keys. He left our car open, which led to someone going through our car and stealing our belongings from the forecourt and we only found this out as our car had been left ransacked on the forecourt.

While our car was been ransacked outside we were talking inside to the salesman about price. We couldn’t agree on a price and as I showed him similar cars for the price I was hoping to get it for when he said to me “well why did you come here then” in a rude manner whilst making a face. This was extremely rude and disrespectful which is a common theme with this place.

Once we left after being insulted we arrived outside to find our car had been ransacked with our possession's been stolen. We went inside to find out what had happened. The worst part about this was in a highly stressful situation it was made worse by the salesmen who started saying things like “why do you have such an attitude” as I was clearly upset and frustrated by the incident where someone had stole our belongings which we work hard for from the forecourt. After I told him why I was upset as HE left our car open to allow our stuff to be stolen, he threatened me with violence by stepping forward me and trying to fight me, while shouting “come outside”.

Even with CCTV showing them being in the wrong and them saying they will fix it through their insurance we haven’t heard a word from them and cant get hold of them. This shows how much you can really trust them. The sales manager when told about his staff’s behaviour basically tried to make it acceptable so who knows what their companies values are.

I hope someone from their business sees this and looks into whats going on because its absolutely disgraceful and shocking.

Definitely wouldn't recommend!!!!

"AVOID AVOID AVOID if in COLINDALE…"

AVOID AVOID AVOID if in COLINDALE LONDON!!!
Not sure why Kia hummingbird Colindale has 4.5/5. They’re only good for selling cars and that’s it!! The SERVICE is beyond CRAP!!!
Bought the car nearly 4 years ago at another branch and decided to take my car here for a service for convenience and first year was great but after that the level service got worse and worse.
I recently took it in for something which they couldn’t find any issues with and there was no updates or communication. I had to chase this and every day that I did and was told someone will call me back and at the point the Kia app would notify me that the cars been opened and bumper is open (which was left open overnight) so up to now you hadn’t done anything. Chased them again and they gave the same excuse they’ve been giving for a while “short on staff, staff off sick” etc.
Car had a complete different issue that wouldn’t cover on 7 year warranty and would cost us £4000k up. I took my car somewhere else for a 2nd opinion and I’m glad I did!
Avoid this branch at all costs, if you want great service don’t come here!!!

"very bad customer service "

very bad customer service , specially managing director larry wood attitude , do not know how to deal with customer respectfully . never again.

"LITERALLY THE BEST!!!!"

Literally the BEST service I have ever received especially from such a large dealership.
Predominantly I use their rental department and have for 5 years and will absolutely continue to do so infinitely.
The cars are immaculate, the service and staff are second to none and I would HIGHLY recommend Hummingbird Motors, whether you are looking or considering purchasing or even renting short or long term.

Thank you all so much, it has not gone unnoticed.

Kindest regards

Daniel Flower

"HORRENDOUS SERVICE "

I booked my car into Hummingbird for my Kia Nero Ev, it needed new safety belts and there was an alert on the dashboard to do with cameras. The first time it went in they didn't fit the new belts they told me that would order them and they couldn't see a fault with the sensors. The second time it went in, they said they would not order the belts and that they ran a diagnostic on the camera issue and they couldn't see a problem so would need further investigation. I ordered and paid for the belts then and there and they were to notify me when they were in, over a month passed and I heard nothing so I contacted them again and was told no belts had been ordered as I hadn't paid - I then sent them a copy of the invoice showing it had been paid. They finally ordered the parts. They called when the parts were in to arrange for the car to go in, a further month later, I reminded him that it would still need to be reassessed re the sensor issue and he should look through the notes. I took the car in yesterday and they said no problem the belts were in, I reminded them again to check the sensor issue, which the guy didn't know about but I told him to check his notes - I left the car and they called a few hours later to say the belts were fitted and I could collect the car. I said what about the sensor issue, he said what issue? he looked through the notes and said his colleague would check and come back to me - he was very rude. They finally called and said that the car needed a diagnostic check (which it had last night but he didn't see notes on it) and if they wouldn't find the problem, they would have to start taking the bumper off to see what they could find and they would charge me per hour - I told them to spend the first hour looking and then come back to me - they didn't - I called a few more times and each time the guy didn't understand the issue - finally they came back to me to say the car wasn't even in the workshop yet and they would have to keep the car overnight. Finally today they called to say that two parking sensors were damaged and that they would need to take the bumper off to repair them, it wasn't covered under the warranty because I had had an accident. I had not. I have taken the car back and will get another dealer to look at it.

"I have now been contacted by Kia"

I have now been contacted by Kia, HummingBird Cars, London to hopefully a satisfactory result.

"after service ignorance in a new level "

After service was terrible, car delivered on 16/04 come with no mat which we paid for, I understand there are delay, it has been 7 weeks of delayed and try to contact KIA Colindale via email of course no reply. therefore decided to call today 28 th may at 15:00 unfortunately got cut off 6 times on the phone the funny things was they do pick up but someone just manually hangup. stay away from this dealer. especially after service.

"I haven’t even left the building yet…"

I haven’t even left the building yet and they’re already at a 2, I can only see it going downhill from here. The receptionist was lovely however I’ve been left here standing for 10 minutes now no offer of a seat or a cold drink in this hot weather….im waiting for the parts department and I can see two gentlemen sitting there chatting away but clearly the waiting customer isn’t as important as the conversation they’re having. I’ve now rung the bell twice, but I doubt it’ll change anything. Customer service training is definitely required here. I’m also disabled but no one has asked me what my needs are. I won’t bother updating as I can’t see it getting any better

"Avoid Hummingbird motors for service"

Avoid Hummingbird motors for a service. I have been using them for years and was satisfied with their customer service until now. They have really gone downhill this year. Dropped car for a service & MOT first thing in the morning ( one of the first cars in at 8 am) and was only called at the end of the day after 5 pm to collect ( and they ask to get to them at 5.30 pm when you drop off the car!). Was not sent a report, email or had any call during the day to inform me what work was required. Only after payment at the end of the day when collecting the car I was told what work was needed and sent a report with no time for the recommended work to be carried out! Was asked to book for another day. They have just lost a loyal customer for their real poor customer service not being of a satisfactory level. Seeing from their replies to previous reviews they really do not like when they are challenged for poor service and staff on the day were really unbothered about my concerns. AVOID USING THEM!