"Excellent"

Excellent - great choice of tiles, packaged and delivered perfectly, very pleased.

"Awesome service"

Awesome service, samples arrived in no time very well packaged

"Great customer service!"

My experience with British Ceramic Tile has been excellent. Our new en suite in our loft conversion was due to be completed before Christmas, but things got pushed back and it all got a bit chaotic. Our tiler underestimated how many wall tiles we would need, and I had to order 5 extra tile samples from BCT on the Friday before Christmas. Paying for one box plus delivery didn't make any financial sense, but I couldn't find anywhere else locally where I could get the tiles at such short notice. Samples seemed the most sensible option. The tiles arrived on the Thursday after Christmas just in time for the tiler to finish before New Year. When they arrived, BCT had sent us a full box (6) and not charged normal postage. I can't tell you how much we appreciated this gesture and the fantastic customer service. I'd have no hesitation in recommending this company to friends and family after this experience, the like of which is pretty rare these days.

"I still haven't received my samples..."

I still haven't received my samples...

"Speedy delivery ,well packaged…"

Speedy delivery ,well packaged items,only criticism few tiles were chipped on edge , didn't bother me as I used them for cuts ,I'm sure they would have replaced them if I asked ,all in all go service

"Great service and quick efficient…"

Great service and quick efficient delivery

"Satisfied Customer"

Easy to order tiles online (I had previously purchased a sample) and a small discount helped with the cost of Laura Ashley floor tiles. Delivery was on 4th working day. Well packaged, although we did find one tile broken. Very pleased with look of finished product.
Would recommend.

"Ordered 2 boxes but only one arrived…"

Ordered 2 boxes but only one arrived hence the three stars. In fairness the missing box was delivered within 24 hours.

"Tiles were cracked"

Tiles were cracked, twice. Took 3 deliveries!

"Our delivery was very prompt"

Our delivery was very prompt, unfortunately two of the boxes were damaged. I emailed the customer service dept and reported the damage, within 15 minutes I received an answer and the tiles had already been dispatched, they arrived the following morning. Exceptional customer service, thank you.