"Carrara Matt marble effect…"

Bought the Carrara Matt marble effect tiles for bathroom floor.

Firstly a number of the tiles arrived broken very poorly packaged.

Secondly a number of the tiles had blue pen numbers written all over them and when I phoned up the response was to try and clean it off, poor customer service.

Thirdly nothing on the website states that these tiles require a sealant to be applied which several professional tillers have advised us to do.

Fourt issue is they just aren’t a practice floor tile they are so rough that you just can’t clean them and anything even dust marks them.

A terrible purchase and bad experience with this company had cost us dearly having had to completely retire our bathroom after just 8 months.

"Rubbish"

I over ordered, in case of errors in my calculations, as the website suggested returns were easy - when I eventually managed to contact them (phone went unanswered for days & the email address was undeliverable) they refused to help me arrange collection of £250 worth tiles. Rubbish customer service. I will not use this company again

"Just what I wanted thanks"

Just what I wanted thanks. Only needed a few tiles to replace some that had previously been damaged near where I had a new boiler fitted.
I had looked many places online and in local stores but struggled to find what I needed to do the job correctly.
After a few frustrating weeks I decided to email a few businesses online in order to see if they had or could obtain the tiles I required. As I only needed a small quantity most replies I got (when I did get a response as some companies didnt reply at all) were not very helpful.

Luckily a friend at work recommended British ceramic tile and I emailed them . I got a very nice reply, from a friendly lady and the company went on to source the tiles I needed. It was very impressive service given that my order was only quite small. So this company I feel are extremely reliable and helpful and I will certainly use again if needed.

"Excellent service and delivery"

Excellent service and delivery. Will use again if needed.

"Negative reviews? Not my experience at all..."

I ordered from this company without checking the reviews. I have to admit, I checked them after ordering and started to worry. However, I have to say my experience has been amazing. Delivery of my tiles arrived in only 3 days from ordering and the tiles were EXTREMELY well packaged (and beautiful). Unfortunately, mistakes happen and there were a couple of chipped tiles. Anyone who's ordered tiles before knows that's quite common, so I emailed them with some photos and they replied that they would send replacements ASAP, which they did and they arrived only 2 days after initial delivery. Fantastic customer service in my eyes and a faultless online shopping experience.

"Credit Where Credits Due"

I can't deny that I have had some of the same issues described by other people on here, however, I felt I needed to add my overall experience which in the end had a positive outcome.

I ordered some tiles from their website on the 26th of October. On the morning of the 1st of November I received a text saying that the order had been delivered, however, when I got to the location where the order was being delivered to there was nothing there. I contacted the delivery company and was told that the order had been damaged and so the sender had requested it to be returned to them and that I would need to contact the sender to find out when I could expect to receive a replacement.

It is here where things went awry. I tried calling all the numbers on their website and as has been stated by many people I never was able to get through to speak to someone. In the end, I decided to send a message using the contact form on their website and I sent the same message via email to the email address listed on the contact page. To my surprise about 2 hours later I received a reply to the contact form I submitted on their website and was told that a replacement order would be sent on a next day delivery for the 3rd of November as I had missed the next day window for that day.

As I write this review on the 3rd of November I am happy to say that I have received the full replacement order as promised and everything went very smoothly on the day. I even received a text before the delivery was due with an ETA and tracking link so I could keep an eye on its progress.

So while I can understand some of the frustrations voiced by many people on here, I seem to be one of the lucky ones. I would also say that apart from the issue with trying to get a hold of someone by phone, in the end, I was able to find another way to get in touch with them and they were able to resolve my issue in a very satisfactory manner and I have to give them credit for that.

"Be very wary of this company"

Be very wary of this company. Website wording and reference to 'British Ceramic Tile' implies they are affiliated or connected to the insolvent British tile manufacturer 'British Ceramic Tiles' A little research will show different. This is NOT a British tile manufacturer.....

"One star is too many."

Would have given zero stars but wouldn’t let me. Ordered samples, took the money through PayPal but nothing received. Emailed them, had a response asking for their order number which I never received at the time. Sent further email but no response. DO NOT USE

"Wish I had looked up reviews online first!"

Wish I had looked up reviews online - delivered two of the three samples I ordered. Told me to telephone for refund. No phone numbers work, company is in administration. Director Ismail Patel still listed on Companies House. AVOID! Their fancy website should be taken down. Have reported to trading standards.

"Taken money, no goods sent and no refund"

Will be raising a complaint with Trading Standards, and recommend anyone else who has been effectively scammed by this 'company' to do the same. If we don't then more people are going to have the same problems.

Same issue as a lot of others I can see. Ordered. Money taken. No dispatch email and no ability to get through to the company.

Complaint also raised with card provider to get our money back. Failing this we'll take to small claims as a matter of principle.