"Is this company a scam?"

Phone numbers on the website dont exist.
No reply from emails
Late delivery

Is this company a scam?

"DO NOT USE THIS COMPANY!"

DO NOT USE THIS COMPANY!

Ordered 11 samples, which each cost more than the individual tiles, but I had to pay the extra because of the delivery charges. 11 samples plus delivery was over £30.

The package arrived - all tiles lumped together with no packaging between them. The entire thing wrapped in bubble wrap....but no cardboard box. I could tell immediately that the tiles were all clanking against each other. Delivery cost me £5.99.

Of the 11 tiles, 2 were chipped, 3 were covered in glue, 5 were stained and 2 were completely missing from the package. If this was the best quality tiles to entice me to place my full order, I dread to think what state the tiles in an actual order would have been like!

I’m now being completely ignored by the company, so believe that the entire thing is a scam. Reporting to trading standards.

"Unable to reach Customer Service team due to partial delivery - disappointing!"

Update 1 July: I've been contacted by the Sales team at BCT and they have promptly responded to the below so I have re-reviewed this post.

What remains outstanding is a contactable number / email on the BCT website.
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22 June: I ordered some really lovely tiles on 16 Jun and I have received a partial delivery of these items for my bathroom.

Since then I've tried emailing the Customer Care / Customer Services email, left a message on the website and called their number but have not been successful if getting through at all. This is very disappointing as we are waiting for these tiles and am currently left with not enough tiles to tile the bathroom and no means to contact somebody to resolve the issue.

"Absolutely shocking company"

Absolutely shocking company, I ordered 166 Mr Jones Tiles and when they arrived they all have defects, the boxes all have the same Batch number and time so have been produced at the same time but no Quality Control.
I have had no choice but to do a charge back via my bank to get my money back!
You cannot get in touch via the telephone and the customer service via email is appalling, no wonder this company ceased trading last year and has just opened back up again, I think it's a 1 way road to failure once again!!

Yes obviously I sent pictures to Tiles Direct and yourselves. I was told you it had nothing to do with you even though you produced the tiles!

By the way, British Ceramic Tiles, Tiles Direct, Tile Enterprise and Al Murad Tiles all belong to the same company!!

Avoid all of the above companies!!

"They're back in business"

They're back in business!

I ordered online from a search on Pinterest for black and white ceramic tiles on Saturday. I then saw the news they'd gone into administration earlier in 2019 and was worried I'd never see them, but no, they're trading again, and I can't be more pleased. I already have my tiles as of 8:35am today.

"I still have not recieved my prder from…"

I still have not recieved my prder from three weeks ago. Not happy.

"No tiles after three weeks and still waiting"

It has been three weeks since I placed my order and I haven’t yet received it, or any update to let me know it has been dispatched. British Ceramic
Tiles has chased me twice to review their service (via Trustpilot) and I thought I’d hold off until I received my tiles. However, tonight when I went online to see if I could check my order status, the britishceramictile.com website isn’t loading at all. So, no tiles after three weeks and the website is down... I honestly can’t say I recommend purchasing from this company.

"Great tiles and great choice"

Great tiles and great choice

"The company has gone into liquidation…"

The company has gone into liquidation my money has been taken and I have not received the items ordered through Laura Ashley.

"Great tiles"

Tiles came well packaged and delivered promptly. Great price and the tiles look great in the new kitchen.