"Avoid Avoid Avoid"

I wish I had read the reviews beforehand. From reading them I guess I was lucky that my tiles actually did arrive, just not the quantity I ordered so completely useless to me.

I tried every possible way to contact these people to no avail. Luckily I had paid via PayPal and got a full refund through them.

I just don't understand how a company like this can carry on! Its a shame as the tiles are beautiful.

"Very fast delivery and amazing tiles!"

Very fast delivery and amazing tiles!
We did have a problem with the first delivery but once through to someone they were very helpful and sorted the issue quickly.

"THIS COMPANY IS IN ADMINISTRATION!!!"

UPDATE 17/5/21
-------------------
ACCORDING TO COMPANIES HOUSE, THIS COMPANY HAS GONE INTO ADMINISTRATION, DO NOT DEAL WITH THEM!!!

--------------------------------------------------------
Dreadful company, happy to take moneyfor sample tiles but the tiles werenever delivered or the money refunded. We have threatened them with legal action and have been met with silence. Their last post on Facebook was 2020 which makes us think they've gone out of business. Do not waste your time or money with this company.

"One star too many"

One star too many. I also have fallen for this scam. Please don’t fall into this trap. I can’t get through either to British Ceramic Tiles or Al-Murad. They don’t answer phones and emails are not delivered. AVOID like the plague

"Do not use BCT"

British Ceramic Tiles went into administration in 2019. The Brand was bought by the Al Murad tile business (also owns tiles direct).
Similar to many others, we ordered without having seen the reviews and sure enough no tiles arrived and the company is impossible to contact for a refund.

Avoid and check reviews.

"British Ceramic Tiles are in administration"

British Ceramic Tiles are in administration. Look on Companies House online :(

"Zero stars!"

Zero stars!
Falsely advertising box of 13 tiles but delivered a different version of 9 tiles.
No customer service or anyone answering the phone?
Now short for project & have to pay for delivery again - useless incompetent company

"I’d like to give no stars"

I’d like to give no stars. Ordered samples, never arrived. No one ever answered phone or emails. Tried refund through PayPal but no engagement. Total con. Do not use.

"CUSTOMER SERVICE IS VERY POOR"

First off they were great - fast delivery, good selection of well priced tiles and good website.
Then we wanted to return an item - zero response.
I just ordered a replacement because our building project could not wait for them. Then the replacement arrived broken - zero response until I got shirty, then zero response again. Couldn't make contact via phone - went around in circles.
Now, still trying to sort out the refund but zero response.
VERY POOR CUSTOMER SERVICE.

"AVOID"

AVOID! paid £22 for a number of samples, some of which were £4.99 each, I expected at least 4 tiles together to get an idea of what they were like but no singular tiles at £4.99 each - what a rip off! Took two weeks to arrive and charged £5.99 for delivery.