"Excellent product"

Very good product and after a little hiccup installing all was put right and now working brilliantly. Personnel are charming and very helpful

"Fast and professional installation"

Fast and professional installation. Would recommend

"Great"

Great, lots of advice as we find any problems. Lovely to be able to speak to humans!

"Great customer service "

Recent experience is ref an outage which of course is not good and caused me some significant inconvenience. Customer service I thought was great … not just any easy fix and took some work but engineers from at least two departments were prompt and diligent.

"Easy to switch. "

It has been an easy, efficient and non stressful switch to Connect Fibre, with all representatives knowledgeable and very helpful.

"Very helpful"

Very helpful

"Helpful and swift solvers of problems"

I had a bit of a rough start with Connect Fibre. Installation couldn't be completed on the day as there was no optical signal to the pole near my house. Apparently the pre instalation checks had not been done.
However, they began work on sorting this problem out and a second team completed my instalation a week later. Customer Services and all the engineers involved could not have been more apologetic or helpful in getting the issues sorted out.
Once installed the speeds were constant and slightly above those promised all the time.
Yesterday though my Internet failed with no optical signal again. At the time the only way to report this was via e-mail as it was out of office hours. Minutes after the offices would have opened I received a phone call follow up to my e-mail. Kirsty was amazing. Checked through the issue quickly and checked a few things with me about my modem lights etc and then said she would have an engineer calling soon to get me back online. Soon turned out to be only a couple of hours. Within ten minutes he had traced the problem to a broken connection and repaired it. Problem solved and connection established. Brilliant service all round. Kirsty delivered on her promise to get someone out quickly. The engineer was swift, professional and helpful throughout. Just as the instalation engineers had been. I really can not fault the staff at Connect Fibre one bit. They are 100% the best all round.

"Great company"

From the initial contact to the installation everything ran smoothly, communication was great, something I am not used to with my previous supplier. Well done Connect Fibre

"Day 1 as a Customer - Not Good"

Today is my first day as a Connect Fibre customer. Unfortunately, I’ve encountered a disappointing experience.

The engineer arrived early, which was appreciated, although the tracking app was misleading—it merely showed a map without real-time updates on their arrival. Nevertheless, this wasn't a major issue for me.

The engineer himself was efficient, informative, and courteous. He explained his actions clearly, estimating timelines, and initially left me with a strong internet connection that lasted six hours. However, the loss of connectivity at 18:00hrs came unexpectedly, despite no changes to the setup.

Drawing on my training from my tenure as a Senior Technical Support Advisor at Plusnet, I performed the standard troubleshooting steps—rebooting, unplugging for 20 minutes—but to no avail. After several calls, I was informed I needed a new router. I couldn't help but chuckle, knowing this sometimes serves as an easy way for agents to conclude calls at shift's end, though I can't attribute that motive to this particular agent.

I was told a replacement router could take 5-6 days, with a slim possibility of an engineer delivering one tomorrow. I sincerely hope that proves true.

This experience contrasts starkly with the positive accounts I'd read about Connect Fibre's reliability and customer service. Consequently, I've begun compiling a detailed spreadsheet of my interactions and issues—an effort to track the resolution process thoroughly.

I was surprised to learn that Connect Fibre isn't part of the automatic compensation scheme, a standard among reputable ISPs that underscores their confidence in delivering robust, stable connections.

In summary, my initial impression of Connect Fibre's service is one of disappointment, a sentiment that motivates me to share this review. Time will tell if my concerns are addressed and if their service lives up to the high expectations set by their reputation.

Tom, Bolsover

"Excellent 👍 service"

Excellent 👍 service. Engineers punctual spot on time agreed would recommend.