Connect Fibre

High-Tech Tools and Innovations
badge Company profile claimed
807 reviews
Overall Rating
Customer Reviews about

Connect Fibre

Write a review about connectfibre.co.uk
Show Reviews

Rachel Gascoyne

5.00/5.00

"Can't fault them!"

Not had a single issue since being with them. Customer service department is great. Very impressed

04/07/2024

Mr Worsey

5.00/5.00

"Awesome"

Every aspect of customer care is excellent and the connection is whizzy fast..
Unfaultable.

04/07/2024

Ms carol withell

5.00/5.00

"Best we have had."

Best we have had.

04/07/2024

carl

5.00/5.00

"Brilliant excellent service…"

Brilliant excellent service installation guy was brill can’t fault him

03/07/2024

Karla D

1.00/5.00

"I've previously left a 5 star review"

I've previously left a 5 star review. But after a month of issues I can't in good conscience recommend CF any more.
We have reported repeatedly that we've had connection issues, losing internet multiple times a day affecting working from home. This is after our first router stopped working entirely and was replaced by them.
Promised phone calls don't happen. And we are getting no where.
Again today we've lost connection and I've had to call my boss to explain why I'm not able to work. The next steps will be to the communication ombudsman.

30/06/2024

JAMES M

5.00/5.00

"Friendly service during the sales stage…"

Friendly service during the sales stage and installation was really smooth and technician explained everything in detail. Internet speed has been fantastic too

29/06/2024

Curtis Lees

5.00/5.00

"Good installation, fast internet 👍"

Got a date for my FTTP connection,the engineer arrived early and did a great job routing all the cables round the property to fit in my existing setup. Taylor was very knowledgeable and made sure everything was working ok before he left. Thanks, I'm really happy with the speed.

27/06/2024

Debi Coates

5.00/5.00

"Janusz the star of an excellent small team"

We are new to the company. It didn't start well. On the day of 'planned maintenance', the internet was supposed to be off from 1am and to return at 6am. We were without for nearly 3 days. But Janusz, Sarah, Katie and Lottie, went that extra mile to get it sorted. We then had an ongoing 'dropout' problem, and Janusz, was trying every day for the best part of 3 weeks to sort it, and eventually succeeded, after refusing to give up. Every new company has teething problems to start with, and CF are no exception, but this is BY FAR the most courteous, caring, professional CS team we have ever encountered. Thank you guys, we will not forget your efforts.

27/06/2024

Simon

5.00/5.00

"Customer service was excellent Sam and…"

Customer service was excellent Sam and his manager Ace were very good and happy to help and answers my emails and calls very quickly .

26/06/2024

Jason McDonald

4.00/5.00

"Installation was efficient"

Installation was efficient. The system was set up without any issues and is working very well.
Speed is great. Even on wifi I'm getting 800Mbs near the main router.

26/06/2024
Built for truth-seekers. We collect real reviews so you can find reliable businesses fast. Share your insights—help the next person out.
© 2025 - All rights reserved