"The person I spoke to on the phone was…"

The person I spoke to on the phone was very helpful and very helpful. I haven't had fibre connected yet so can give you more after that.

"Great customer service"

Great customer service. Considerate and tidy fitter, who clearly explained everything. Connection great.

"Well set up and ready for us."

Well set up and ready for us.

"Great speeds and friendly staff"

Everyone I spoke to leading up to and during the install was accommodating and friendly. They wanted to do a good job and they have done. Installation was timely and professional. The service is live, running without issue and at the advertised speeds. Would happily recommend this ISP.

"very helpful and friendly…"

Meghan was very helpful and friendly and answered all my questions fully.
lovely person to do business with.

"Flawless installation."

The nice lads installing the cable made a very neat job inside and out, they ran the wire down behind a drainpipe so it isn’t seen (and they were careful not to trample the wife’s flowers).

I had been worried that I might lose my landline number which I’ve had for 40 years, but the changeover went smoothly on the appointed day with the number moved and no loss of service.

Kept informed throughout by friendly staff, so overall a faultless performance by everyone at Connect, and a stress-free experience for me.

"10 out of 10 for Ace."

Ace was extremely knowledgeable and helpful. He was happy to answer positively, several e-mails which I sent every day or so with various sometimes repeated question topics.

"Great customer service but the WiFi is…"

Great customer service but the WiFi is cutting out every 20 to 25 mins when streaming on the tv or phone so only being able to use it for cameras at moment and has been like it since 20 mins after installation the problem was escalated to technical and was resolved yesterday and I am now highly satisfied

"High quality install, good customer service, high speed internet connection!"

The chaps doing the install (Chris, Nicky, Joe) did a really nice neat job, were friendly, professional and helpful - they ran through the planned install route with me before hand, discussing a couple of options; then once install was done and they were tidying up, gave me a quick intro to the router's app.
I've had a couple of conversations with Connect Fibre support in the run up to the install (as my address is a little tricky) and they were quick to respond and really helpful too.
To top it all off, the connectivity is great, with high speeds, low latency and a truly fixed price!

"Great start. I was reluctant to change but……"

I was reluctant to change but when I asked a series of question, Connect answered them all and I agreed to go forward. Everything has been made very easy and the team are all very helpful and friendly. Installation due shortly and I have every confidence that it will go with a minimum of disruption. Great start.