"Out of Stock - No Updates"

I am writing to express my serious concerns regarding our recent experiences with Zebra Pack. We have been ordering from your company for over a year, and the ongoing issues are increasingly unacceptable. Specifically, it is highly problematic that products which are out of stock continue to be listed as available on your website.

Moreover, the lack of communication regarding order statuses is troubling. In my last order, I received no updates for over a month and was not informed that the product was unavailable. This is now the second occasion on which I have had to proactively reach out for clarification, only to learn that the item was out of stock without any prior notification or alternative options provided.

This pattern of inadequate customer management is disappointing, and it forces us to reconsider our future procurement choices. I urge you to address these issues promptly to ensure that other customers do not face similar frustrations. I will be forwarding this to Consumer Reports and the Better Business Bureau to warn other potential clients of yours to choose another option.

"Not good"

I placed an order on 10/26. I received an email stating my items will be shipped on within 48hrs. I sent a reminder on Oct 10th (where is my order). Nothing - I just wasted money. I went back to Sticker Mule.

"Never received my order!"

Never received my order!

"Not good at all so far"

Not good at all so far.

Even though asked three times by email what’s the status of my order.

The sales associate never come back to me.

He said that will come back.

So far bad experience.
I hope that I receive my order.

Supposed to get there early this week.


Igor

"I've been ordering from Zebra Pack for…"

I've been ordering from Zebra Pack for years. All was great until I put an order in on 10/02/2024 and was not updated that the item was not in stock. Here I am today 10/09/2024 with no packages affected my business's delivery.

I requested overnight and apparently there is no option for that. This situation was not rectified to my liking and I will seek other companies for my packaging going forward.

"Long processing time"

Long processing time

"I've been a customer for years"

I've been a customer for years. Once or twice have had slight issues and customer service has taken care of it right away. Excellent company to deal with

"We are told items are in stock but then…"

We are told items are in stock but then take several days to ship. We have to ask for all the tracking numbers when we do have a problem. That should be standard operations to send all tracking info.

"Out of Stock item"

Placed order and tried to track order. Contacted customer service to see where my order was. I was informed that the order I placed was not in stock and no ETA when that size would be in stock. I had to purchase the mailers from another business. I had to ask for a refund which will take 5-7 business days. Refund should be immediate as my payment was. Not happy, but I will still continue to purchase from this company as this was my first problem. I never had any problems over the last 4-5 years, however, the inventory online should be verified so this doesn’t happen again. Customer service rep (John) was very helpful with refund and apologized for the mistake, he even informed me that I could get the next size bubble mailer in place of the out of stock one, but I said that size was to big for what I use them for. I will be back to reorder the next time I need bubble mailers. I understand that oversights happen. I am a satisfied customer. Thank You

"pricing and shipping"

pricing and shipping