"Perfect, fast and cheap"

I preordered Final Fantasy X HD for the Vita from here, and it arrived on release day in, of course, perfect condition.
I wouldn't hesitate to use them again.

"Terrible"

Gamestop were offering a product a nice amount cheaper than their rivals so I put in an order. A company as big as Gamestop how wrong could I go? turns out very.

The only support they offer is via email. I have sent several messages and all have gone unanswered after days. After some looking around I found a phone number listed on their site but this is just on a permanent divert to an answerphone. I gave them a weeks notice to try and cancel a preorder and its looking like its not going to get cancelled. My problem is, IF they actually send me the goods (I am not convinced there are actually any staff behind this site) I am not confident ill get any kind of customer service / money back if I return it.

I would strongly recommend avoiding this site at all costs. I just wish I had paid that little bit more and used a company I can trust.

"Shocking customer service"

Before I pre-ordered a game from Gamestop... I read all the bad reviews about them but noticed on their facebook page that they'd had system issues over christmas. So I thought now that the xmas rush is out of the way.. surely they won't be too busy for my order? But I was wrong.

I put my pre-order in a month before the game came out. Gamestop say they post 2 days before release so that you should receive it on release day. When release day came they still hadn't even posted it!!! I tried contacting them by email.. had no reply after 24hrs so I tried calling 3 times. Left a voicemail.. still no reply. Eventually got replies from my emails 2 days later just to tell me it's not been dispatched yet. By this point I just cancelled my order.. I don't want to give my money to any company that operates this poorly.

Even if they would have said sorry there's a delay.. etc.. I wouldn't have minded. But there was no communication and they're almost impossible to get hold of.

"Very disappointing"

Ordered an in stock ps4 about a week and half ago through express delivery and still haven't received it. After many e-mails I recieved a phone call and they told me it would be shipped on friday so I have to wait till monday to receive it. AN ABSOLUTE JOKE!

"Game stopper should be the name"

Ordered a game on Boxing Day . Money taken immediately. As of today still no game but a shed load of grief trying to find out if game in stock, when it will be sent, and why money was taken. The web-site is glossy but the service is shoddy. I would never place an order with this company again and recommend anyone else to think carefully before they do.

"Wouldn't touch them with a barge pole!"

I ordered some stuff from them, which was listed 'in stock' and was still in stock for a few hours afterwards. Over a week later, was e-mailed to say it was out of stock, order had been cancelled and card refunded.

Tried e-mailing during this time and was only replied to a week later despite chasing them, tried calling the phone number on the website numerous times and only ever got put through to the voicemail after several rings- the opening times for the phone number are poor enough as it is - but as they never answer, its not worth contacting.

"Taken money, not fulfilling order"

Emailed several times to ask where my order from 26th December is and getting no replies from them. Have ordered in the past and been fine so wondering if they sold me stuff they didn't have and awaiting stock.

"Avoid at your peril!!!"

Like the reviewer below I also received a pre-owned game which had a cover that had appeared to have severe water damage and several rips, no manual included and a game disc that had a physical gouge in the top of the disc (label side) and lots of scratches on the bottom.
I emailed Gamestop twice to complain and received a very short abrupt reply similar to the person below, I didn't bother returning the game as I highly doubt I would get a refund if they cannot even reply to emails.

A useless joke of a company (that appears to be very well run over in the USA) which I shall never purchase anything from again and advise all I have contact with against it also!

"Rubbish customer service - Patronising staff"

Ordered a pre-owned game and received a copy without a cover or manual, and a flimsy replacement case. I complained about this as none of it was mentioned in the product description and I was told in a patronising manner it was perfectly acceptable for pre-owned games to be in this condition without being informed it was missing parts, and that maybe I had accidentally clicked pre-owned (because basically I didn't understand what pre-owned was)

They gave me a returns address, I said I shouldn't have to pay for returning it myself because the item didn't match the description and photo to which they didn't reply. So I brought it up on Facebook with the company and the person who runs their Facebook page said e-mail to get a pre-paid postage label, so I did and they just didn't bother replying.

It's safe to say I won't be buying anything from them again.

As a footnote I'd also like to add that the actual disc was definitely the worst condition one I've had from any games shop, and I've bought a lot of games on disc in the last 15 years. It appears to play but I'm dreading getting further in to the game. Apparently they test them but if their commitment to testing games is anything like their commitment to helping customers then the chances of getting a duff copy are high.