"This company is a scam"

This company is a scam. They promise a 90 day return window. However, they do not honor this. Instead, they asked us to donate the mattress. However, in our locality, nonprofits are not allowed by law to accept used mattresses. After several conversations with supervisors, they finally told us to give it away and take a photo of the mattress outside, by a trash bin. We did. But they are now saying this was not enough. DO NOT BUY FROM THEM.

"I broke the central beam of my bed"

I broke the central beam of my bed. Just wanted this piece replaced. Was told from the very beginning that yes, it fitted their warranty requirements. After 30 days of at least 12 back and forth, including endless follow ups, I received this final answer from them:

Hello Emmanuel,

Thank you for your patience!

We received a response from out higher management team and in regards with your concern. We can only see the middle beam and legs disposed. For us to submit the refund request, we do require the whole item to be disposed.

Kindly send us a photo that shows the whole bed frame are disposed.

Looking forward to your response.
​


Here was my final email to them:

Are you serious?

1. From my very initial contact, about 30 days ago I have been extremely specific that only one extremity of the middle beam was broken. Not only was I told that my request fitted the requirements for warranty, never once was I told that the entire bed frame should be disposed. I also sent about 10 different pictures of this specific bar, being requested to do so again and again.

2. I must have called and spoken with at least 4 different Zinus representatives to which i re-explained my problem. Again, never once was i told the whole bed needed to be disposed.

3. Despite the fact that my issue happened within the guarantee timeframe, you did not honor your commitment of replacing the broken item. It ‘so happens’ that you did not have the replacement bar anymore.

4. You offer me a mere 110$ which would barely cover the cost of this replacement bar, with al the inconvenience of finding a possible fit falling on my shoulders. Forget about possibly covering the entire bed frame. You would have to send me 500$ for that. Your proposal does not even make financial sense…

5. I m 38 years old. Never - ever - in my life have I dealt with such an incompetent company. You have literrally wasted hours of my time, pulling me in various directions, to finally came up with such senseless answer. And trust me, this is me controlling my frustration, here.

6. I will find an alternative solution. Keep your money. No wonder why you have such poor ratings.

Good luck keeping making the world a better place.

"Not the same Zinus they used to be…"

They’ve changed their mattresses, and not for the good.
I’ve purchased several Zinus Green Tea Memory Foam mattresses through the years and the last two I’ve e recently bought you can’t even sleep on without waking up in pain ( if you even get sleep). They sink immensely wherever you lie, creating a significant ridge wherever there isn’t any weight. I have absolutely loved these mattresses in the past as it always felt like you were sleeping on a cloud! Now, I’d rather sleep on the couch. What happened to the quality??

"Worst Mattress and customer Service "

They claim they do replacement and warranty. but man this company doesnt stand by that advertisement they made me go in circles and no resolution i had to just waste my money

"Worst customer service I have ever experienced "

Worst customer service I have ever experienced. I received an email on February 11th, informing me of "delivery onboard" and expected on that day. Waited hours but didn't arrive. Waited another 24hours before i contacted the company only to get a generic response without addressing my issue. My tracking number was made up so no way of tracking my parcel. Over 48 hours since my email complaint and I still have no idea where my item is. I get the impression that companies like this one don't think the laws apply to them.

"Auf Amazon ein Bett bestellt und…"

Auf Amazon ein Bett bestellt und falsche Ware erhalten. Das Bett wurde komplett verändert!!

Statt 5 ganze Teile, kamen 15Teile an. Das Lattenrost war in 4 geteilt und man zieht sich hier komplett aus der Verantwortung raus. Selbst die Gestelle wurden in der Mitte geteilt, es sieht optisch schlecht aus. Das ist Produkt Täuschung & betrug. Ich werde die Firma meiden und definitiv Ich empfehlen.

"J'ai acheté un sommier démontable sur…"

J'ai acheté un sommier démontable sur votre site , j'en suis ravie montage très simple encore merci .

"Great service in New Zealand"

I dealt with the Zinus NZ team regarding replacement parts. While I was originally advised that parts were unavailable, the country manager stepped in and quickly remedied the situation. Excellent customer service - impressed!

Oh, and quality products that were a breeze to assemble!

"Didn't even last 1 month…"

Within 2 weeks the mattress had large dips and valleys. I am 215 lbs and it was like sleeping in a trough. Probably the worst mattress we have ever had. To add insult to injury, in order to make use of their "warranty", we needed to find a place to donate it to, schedule a pick up and then send the receipt to Zinus. Who knows if they will ever even refund our money. Do not buy a mattress from here.

"worst experience ever"

worst experience ever. delayed the delivery for 5 days and ended up loosing my package. i had to keep trying to reach to the delivery company as well as the Zinus brand itself, however, the brand has no contact with its customers. now i am trying to get a refund and hope that at least they will be able to give it to me without any further issues or escalation of the situation. pick any other brand but not this one;( save ur time and energy!!