"Bad Customer Service"

Ordered a small larder fridge which arrived within two days and delivered by two very pleasant men. Unfortunately fridge had four holes on top of fridge where a door hinge cover should be. Spoke to a very unhelpful man who said that is how the fridge comes as it is supposed to be underneath a unit so wouldn’t show and if I am not happy then they will pick fridge up to which I explained I liked fridge but wasn’t happy about holes to which he replied “can you please make a decision as I have customers waiting” which I feel was very rude. I emailed some pictures of holes and spoke to a lovely man who said he would send me the missing piece (which never arrived). Spoke to original man who said the gentleman should never have said this as they don’t have this item to send me and as I had the fridge for two weeks they couldn’t take it back. He was very abrupt with me and I ended the conversation. Terrible customer service, shame because they delivered very quickly and I am happy with fridge.

"Would highly recommend this company…"

Would highly recommend this company always been very helpful with advice about all the products, local company always on-time with their delivery
Excellent customer service

"Excellent service"

Excellent service, knowledgable staff, very happy with the overall attention to detail

"Outstanding service"

Outstanding service. Could not recommend highly enough.

"Very good service from Ruislip…"

Very good service from Ruislip Appliances.
Very helpful and delivered quickly during the first lockdown. Much appreciated.

"Great customer service"

We needed a replacement fridge freezer in a hurry... Very fast efficient service. Thank you.

"First class service"

First class service. So helpful in strange times.

"Bought dishwasher at beginning of…"

Bought dishwasher at beginning of lockdown. Needed installation too, which they agreed to do even though social distancing was an issue. Excellent service all round and keen pricing too.

"Poor customer service"

Called this company to double check items were in stock before I ordered online (items had been added to my basket, stated they were in stock and that delivery would be in 3 days) - on phone I was told they were out of stock, I suggested they updated their website to reflect this and was hung up on! Awful customer service

"Superb Service as usual."

Everytime I use Ruislip Appliances I get the best customer service and zero issues. As a really fussy customer I am genuinely hard to impress and so previously always shopped at John Lewis. Two years ago, after a recommendation I have started shopping at Ruislip Appliances. One Smeg cooker and hood, Bosch dish washer and washing machine and a Neff refrigerator later, you could say I am fully converted. Cant recommend enough.