"Quick responses to questions"

Quick responses to questions, quick shipping, accurate product description, and fair prices!

"Websites are one thing but people make the difference."

The website was good to get information on what I was looking for. The phone call I made to them was far more helpful, with unexpectedly (in this day and age) thorough service. I somewhat knew what i was looking for in a Toughbook and was helped along in a very professional way. Professional and not overly formal just like me. Being a Canadian site I didn't have to jump through hoops to get what I wanted to me.

"Quick and uncomplicated"

Quick and uncomplicated

The order arrived sooner than expected (maybe because I am located in Ontario), was easy to track, and was carefully packaged without unnecessary wrapping. Everything in good working order. This is my third order from the company, and I am entirely satisfied with the experience.

"Great customer support and fast shipping!"

I had a question about the batteries and accessories being compatible with the new MK3 Toughbook FZ-55. The support team replied to my email in less than an hour and said the descriptions weren't updated to include the new MK3 model. The next day I looked at the website again and they had already updated the product pages. Ordered the laptop and an extra battery on a Saturday, received a shipping conformation on Monday morning (which is when I realized Rugged Books was in Canada) and it was delivered on Tuesday! Great purchasing experience!

"Blown away "

I would have to give Rugged Books 10 Stars out of 5, cause they deserve it!
I received my refurbished keyboard not knowing what to expect....I opened the box and was blown away with the quality...absolutely awesome Rugged
Thank you and please employ more ladies!

"Used product in great condition"

Used product in great condition, as advertised. Quick delivery. Would not hesitate to buy from ruggedbooks again for future needs.

"Excellent Experience..."

I ordered the Dell 7220 and it was in perfect working condition and was exactly as described. Wonderful experience with Rugged Books.

"Trustworthy source of refurbished products"

Responsive to my request to change delivery service on short notice, tablet looks and operates like new with no scratch of visible defects. Good service and easy to get in contact with on the phone or email👍

"The staff took the time to understand what I wanted and gave me more!"

The staff was really friendly and went over and above to supply me with the best (actually better) model of Toughbook at a better price than the other companies I was looking at. The laptop that I received from them was an extremely low hour model that looked brand new without the brand new price. I actually received it in two days from the order. I am extremely happy with this purchase experience!

"Ultra fast shipping"

Ultra fast shipping and good laptop.