"I have bought a couple items from them"

I have bought a couple items from them. We received the items in excellent conditions.

We also had another item we bought from somewhere else, they said they would help to fix the issue. Excellent communication skills. An A+ for them.

"Web site was easy to navigate had lots…"

Web site was easy to navigate had lots of great info on the products. My laptop was packaged very well for Shipping. I would buy from them again.

"Very good condition"

Very good condition. Like new. Ordered one and then many more due to the condition. If ordering in the U.S., make sure you prepare to provide something to customs through the shipper. It was an easy process.

"My experience with a CF-31 MK5"

Ordered a CF-31 MK5, and received it quickly which was very nice. However upon receiving this laptop, it was unfortunate that there was some oversights that were either missed, or just not attended to.

First, the 'L' key was sticking quite a bit. I'm not talking about a sticking where it just bothered my OCD, but rather a sticking that was intense enough to trigger the 'L' key being spammed 5-6 times in typing, until it popped back up. So I had to pull that off and clean it myself with rubbing alcohol to get the gunk out of it. Now it's fine.

Second, the cooling fan inside the computer is sounding like its bearing is on its way out, as it's making a noisy rumble when it kicks on. So I've already had to order a replacement one to catch this issue before I get a potential failing cpu cooler. $20 replacement off Ebay, so nothing too crazy to fix.

I get having a company like this they have tons of computers they likely go through, and it's not like the computer is broken, but small things like this would be nice to not have to worry about as a consumer. Especially since both issues I noted appeared within the first 15mins of powering on the machine for the first time.

All this is to say, if you order a laptop from here, expect that it'll overall function, but that you may have to do some follow up home-repairs on it for small things. But I'd say overall I think this will be a great computer for the purpose I ordered it for.

"Excellent Business"

Great service, shipping, and products. I ordered a Toughbook 55 and it came just two days despite only choosing the standard shipping option. I had a question and Bob from the Sales Team answered it quickly and clearly. The packaging was very delicate and secure with no physical damage to the laptop. The laptop iteself is running well from what I can see in the last 5 minutes it's been open. Great business, people, and product!

"I looked at several different website…"

I looked at several different website for a toughbook but after speaking with the guys at Rugged Books, I knew I found the right place. They know their products and gave me a great deal with super fast shipping. I will be back!

"The product was dispatched immediately…"

The product was dispatched immediately and overall experience was great

"Laptop was not properly configured with…"

Laptop was not properly configured with correct 1TB SSD. when tech remote into it the system error out. They had to send me a bootable key to re image the laptop, whi h currently i am still waiting on.
-buying a new product shouldn't be or need to be configure by the customer buying a expensive product should be plug and play.
-so I suggest that the company should test the product before shipping them to the Customer, or the customer pays the price of waiting and frustration to a corrupt laptop that cant be use.
-company just need to take ownership instead of trying to make themselves look good on answering my complaint.

"Easy to deal with part arrived with in…"

Easy to deal with part arrived with in 30 hours (Canada to uk)

"Super-quick shipping"

Super-quick shipping, excellent communication regarding delivery dates and tracking progress, and the item was exactly what we were expecting.