"Excellent communication "

I'd never heard of this company but was keen to order the new ninja wood fire grill that was out of stock everywhere else. The website clearly listed when it would be in-stock again and I was able to preorder. I was informed when it had arrived (on time) and it was delivered to me next working day. Would definitely use this company again and recommend to others.

"Excellent service from Gerald Giles…"

Excellent service from Gerald Giles Norwich.
Ordered a food processor which arrived within 2days and with free delivery.
Thank you

"Excellent first-time customer experience"

I'd never heard of Gerald Giles before ordering a speaker for delivery to London from them last week, but I've been really pleasantly surprised. The service has surpassed what I'd expect from a larger retailer, the item arrived quickly and - best of all - the price was excellent. Overall a great experience - give them a try!

"Very Pleased With Every Aspect"

Never heard of Snellings / Gerald Giles before, but was looking for a KitchenAid Stand Mixer for several weeks. Spent ages researching models and prices all over the web, which is when I saw Gerald Giles had a fantastic price for the mixer I wanted.

The whole order process was fast, efficient and not issues whatsoever. The delivery info was timely and tracking info supplied the next day (I ordered late one evening) and was delivered with 3 days as quoted.

The products were well-packaged and there were no issues at all. I only had to ring customer services up once to answer a query on microwaveability of an accessory and we worked the answer out between us. Very polite staff and so overall I would highly recommend them. The price was the best I could anywhere and the accessory I bought in addition was currently half the price KitchenAid were selling it.

I highly recommend them, thanks for a great worry free experience.

"Order packed well and arrived in 2 days!"

Ordered a kitchen aid kettle at 6pm, it arrived 2 days later on my day off which is excellent. Guys please go buy here without doubt!!

"Terrific customer support"

Terrific customer support. I bought a Dyson form Gerald Giles and was very impressed with their level of customer service. Would definitely recommend.

"We didn’t know that Gerald Giles…"

We didn’t know that Gerald Giles existed.
They came up while looking for a freezer.
We called them up because we we unable to order the freezer online because it was a first order and we needed it sent to our new address as we were moving.
The service was excellent they just put the order through for us and it was delivered in a couple of days.
Two men delivered it and were very friendly and polite.
10 out of 10 thank you Gerald Giles.
I will definitely buy from them again and would definitely recommend them.

"Good Prices - Quick Delivery"

I had been thinking about getting a Kitchen-aid Mixer, and saw that they (Kitchen-aid ) had one on offer for 30% off. Delivery was 3-5 days. But they where out of stock...

Did a search on the web and found that Snellings had one (in the colour I actually wanted) for almost the same price .

It turned up next day, which would have cost me £20 at KA, so the price was almost the same.

Very happy with Gerald Giles (Snellings) , will look at them again :)

"Excellent"

Fast dispatch and product was adequately packaged with bubble wrap.

"Cynical Subscriptions"

My historical experience with these guys is pretty good, but having signed up to their subscription service for supplies I'm very disappointed by the lack of notice. They don't warn you that our subscription is coming up, so you can cancel if you don't need it, they just automatically dispatch it, take the money and tell you afterwards. No great.