"Snellings Excellent Customer Service"

We have always had excellent customer service from Snellings / Gerald Giles and when we needed a new Bosch fridge freezer, as our 15yr old Bosch was struggling on very hot days, we chose Snellings to supply it. The model we wanted was available to order and came with free installation and recycling. We were kept fully updated re delivery and I cannot praise the Snellings delivery team enough for the care in handling and the excellent customer service. Our old unit and the new Fridge Freezer are big and awkward to handle but the Snellings team took the utmost care and used 'sliders' to ensure no damage to our kitchen floor. We are very pleased with the new Bosch Fridge Freezer and can thoroughly recommend Snellings / Gerald Giles.

"Ordered online 13.04.23 and chose…"

Ordered online 13.04.23 and chose normal delivery. It was dispatched yesterday afternoon minutes after it was purchased and arrived today just after lunch o 14.04.23. In perfect condition.
Will be using them again.

"Trustworthy local supplier"

A fantastic local company with outstanding knowledge on Tvs, audio and home appliances

"OUTSTANDING customer service"

We ordered from this company on 13/02. It arrived at DHL on 14/02. Unfortunately it stayed there despite daily promises of ‘will deliver tomorrow’. We contacted GG about non-delivery. The phone was answered immediately and their response was perfect. Ongoing communication over several days before sending a duplicate order for next day delivery. Our parcel was delivered early this morning. Many thanks to Shani. Great customer service and amazing prices. Would DEFINITELY recommend and return for future purchases.

"Good value and arrived the next day"

Good value and arrived the next day. Item as described.

"Easy to use web site"

Easy to use web site, great products at reasonable prices.
Opted for 3-5 day delivery but my kettle arrived next day before 10 am.

Highly recommend!!!!!

"Great!"

Really good price on my new Smeg kettle which arrived promptly, with updates provided along the way.

"Brilliant service from purchase to…"

Brilliant service from purchase to installation, very happy, thank you.

"Great company, great product, let down a little by DHL."

Ordered a Kitchenaid attachment to do some weekend baking. Price was excellent and it came with a Kitchenaid cookbook. Paid a little extra for Next Day Delivery (and ordered well before the 3pm cutoff on Thursday).

Next day (Friday), nothing from DHL until 10pm when I got a message informing me that my order was unable to be delivered and to expect it on the next working day. This was going to be Monday, after the weekend I had planned to do some baking with my family. I contacted Gerald Giles who replied pretty quickly and apologised. They also refunded the extra Next Day delivery charge.

The order did indeed arrive on Monday and I was very pleased with it. I guess the lessons here are that Gerald Giles takes its business very seriously and that delivery companies aren't coping 100% with our increased demand on them.

"GREAT!"

I ordered a Dyson at 1pm and it was delivered the next day! I had selected the free delivery option which is noted as 3-5 days so very pleased with the service. Highly recommend.