"First order placed for a 4 slice…"

First order placed for a 4 slice toaster. Simple on-line process great price and stylish product. Kept informed throughout the process arrived today well packaged and no excess wastage all recycled.

Looks sturdy and robust and comes with 3 year guarantee.

Update it broke and they refused to honour the so called 3 year guarantee period which was still valid and failed to engage or offer me a replacement.

Obviously a liars.

"Very good and quick service.Very happy…"

Very good and quick service.Very happy with purchase

"Very happy customer!"

I ordered a bose speaker which was cheaper than any other company and arrived within 48 hrs. They kept me informed at all stages of the transaction. I have not used Gerald Giles before but would certainly recommend and use again.

"Took order and money and then announced they did not have item"

Claimed to have item in stock and took money and then sent email saying they didn't: time wasters!

"Purchased a product online"

Purchased a product online, had a change of mind and called them the next day. Spoke to Phil, he was so lovely over the phone and arranged for the refund immediately. I would have no hesitations using them in the future.

"Excellent Service"

I could not fault this company, cheapest price I could find on the internet, ordering was a doddle, it was despatched the following day and it arrived exactly when they said it would. Very impressed!

"Excellent service"

I called to check a product was in stock as I've had problems locating a particular model. The lady on the phone was very helpful; if I placed my order online straight away (Friday lunchtime) she would look out for it & process it ASAP. My delivery arrived Monday lunchtime. Yeah, I'm so pleased.

"Very poor information regarding delivery."

I placed an order online for a cordless vacuum cleaner. The checkout stated that delivery was free. Subsequently I received an email stating that if I wanted the product, I'd have to pay another £20 to have it delivered to Northern Ireland. Any extra delivery charges should be stated at checkout...it's not that difficult!! Even a message at checkout stating excess delivery charges to certain postcodes would be advisable!
As a consequence the item I thought I had bought (as a gift for a disabled person to enable them to clean, as opposed to a big, heavy machine) I will now have to find another vendor, and ensure they don't have the same policy on shipping!!